Waec Model Questions Vol1 2017 Civic Education Question 40

Practice objective / multiple choice question 40 from the 2017 Waec Model Questions Vol1 Civic Education examination.

Waec Model Questions Vol1 2017 Civic Education Objective / Multiple Choice Medium Difficulty
Question 40 WAEC_MODEL_QUESTIONS_VOL1 • 2017 • CIVIC_EDUCATION • objective

A public‑service department set two performance targets for the year: (i) reduce the average processing time for applications by 20% from last year's 12 days, and (ii) increase the citizen‑satisfaction score by 15 points from last year's score of 68. This year the department achieved a 12% reduction in processing time and a 9‑point increase in satisfaction. Determine the shortfall for each target and state whether each target was met.

Answer Options

A. Processing‑time target not met; shortfall 8 % points (0.96 days). Satisfaction target met; shortfall 0 points (0 % of the intended increase).
B. Processing‑time target met; shortfall 0 % points (0 days). Satisfaction target not met; shortfall 5 points (33 % of the intended increase).
Correct Answer C. Processing‑time target not met; shortfall 8 % points (0.96 days). Satisfaction target not met; shortfall 6 points (40 % of the intended increase).
D. Processing‑time target not met; shortfall 12 % points (1.44 days). Satisfaction target not met; shortfall 9 points (60 % of the intended increase).
Correct Answer
C
Correct Option:
Processing‑time target not met; shortfall 8 % points (0.96 days). Satisfaction target not met; shortfall 6 points (40 % of the intended increase).

About This Question

This is Waec Model Questions Vol1 2017 Civic Education Question 40. It is one of the objective questions from the 2017 Waec Model Questions Vol1 Civic Education examination.

Difficulty level: Medium .

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