Question 53
NECO_MODEL_QUESTIONS_VOL1
•
2025
•
ENGLISH_LANGUAGE
•
objective
Write a formal letter of complaint to the manager of "TechWorld" regarding a laptop (model X200, purchase date 12 March 2024, reference No. TW‑2024‑018) that fails to boot after two weeks of use. In your letter, state the problem, attach the purchase receipt, request a replacement, and give a deadline of 10 working days for a response. Use the appropriate business‑letter format.
Answer Options
A.
Your Address
12, Oak Street, Lagos
Nigeria
12 April 2024
The Manager
TechWorld Ltd.
45, Victoria Island, Lagos
Nigeria
Dear Sir/Madam,
Re: Faulty Laptop - Model X200 (Reference No. TW‑2024‑018)
I am writing to request a full refund for the laptop purchased on 12 March 2024, which stopped working after two weeks. I have attached the receipt. Please process the refund within five (5) working days.
Thank you.
Yours faithfully,
[Signature]
John Adeyemi
Phone: 0803‑123‑4567
Email: john.adeyemi@email.com
B.
Your Address
12, Oak Street, Lagos
Nigeria
12 April 2024
The Manager
TechWorld Ltd.
45, Victoria Island, Lagos
Nigeria
Dear Sir/Madam,
Re: Faulty Laptop - Model X200 (Reference No. TW‑2024‑018)
The laptop I bought on 12 March 2024 will not start. I have not attached the receipt. I would like the device to be repaired rather than replaced. Please advise.
Regards,
[Signature]
John Adeyemi
Phone: 0803‑123‑4567
Email: john.adeyemi@email.com
Correct Answer
C.
Your Address
12, Oak Street, Lagos
Nigeria
12 April 2024
The Manager
TechWorld Ltd.
45, Victoria Island, Lagos
Nigeria
Dear Sir/Madam,
Re: Faulty Laptop - Model X200 (Reference No. TW‑2024‑018)
I am writing to express my disappointment with a laptop I purchased from your store on 12 March 2024. After only two weeks of normal use, the device fails to boot; the power indicator flashes but no display appears. I have attached a copy of the purchase receipt for your reference.
Under the Consumer Protection Act, I am entitled to a product that is of satisfactory quality. I therefore request that the defective laptop be replaced with a new, fully functional unit of the same model. I expect a written confirmation of the replacement within ten (10) working days from the date of this letter.
Should I not receive a satisfactory response within the stipulated period, I will be compelled to seek redress through the appropriate consumer protection authorities.
I trust that TechWorld will resolve this matter promptly.
Yours faithfully,
[Signature]
John Adeyemi
Phone: 0803‑123‑4567
Email: john.adeyemi@email.com
D.
Your Address
12, Oak Street, Lagos
Nigeria
12 April 2024
The Manager
TechWorld Ltd.
45, Victoria Island, Lagos
Nigeria
Dear Sir/Madam,
Re: Faulty Laptop - Model X210 (Reference No. TW‑2024‑018)
I purchased a laptop (model X210) on 12 March 2024, and it now fails to boot. I have attached the purchase receipt. I request a replacement within fifteen (15) working days.
Yours sincerely,
[Signature]
John Adeyemi
Phone: 0803‑123‑4567
Email: john.adeyemi@email.com
Correct Answer
C
Correct Option:
Your Address
12, Oak Street, Lagos
Nigeria
12 April 2024
The Manager
TechWorld Ltd.
45, Victoria Island, Lagos
Nigeria
Dear Sir/Madam,
Re: Faulty Laptop - Model X200 (Reference No. TW‑2024‑018)
I am writing to express my disappointment with a laptop I purchased from your store on 12 March 2024. After only two weeks of normal use, the device fails to boot; the power indicator flashes but no display appears. I have attached a copy of the purchase receipt for your reference.
Under the Consumer Protection Act, I am entitled to a product that is of satisfactory quality. I therefore request that the defective laptop be replaced with a new, fully functional unit of the same model. I expect a written confirmation of the replacement within ten (10) working days from the date of this letter.
Should I not receive a satisfactory response within the stipulated period, I will be compelled to seek redress through the appropriate consumer protection authorities.
I trust that TechWorld will resolve this matter promptly.
Yours faithfully,
[Signature]
John Adeyemi
Phone: 0803‑123‑4567
Email: john.adeyemi@email.com
About This Question
This is
Neco Model Questions Vol1
2025
English Language
Question 53.
It is one of the
objective
questions from the
2025
Neco Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.