Answer Options
A.
John Okafor\nLagos, Nigeria\n06 September 2026\n\nThe Manager\nCustomer Service Department\nTechNova Ltd\n45 Innovation Avenue, Lagos\nNigeria\n\nSubject: Faulty Laptop - Request for Replacement\n\nDear Sir\/Madam,\n\nI am writing to express my disappointment with the laptop (Model X200, Serial No. 12345) I purchased from your Lagos outlet on 22 August 2026. After only ten days of use, the device fails to boot despite following the troubleshooting steps outlined in the user manual.\n\nThe inability to start the laptop has disrupted my university assignments and prevented me from completing a crucial project deadline, causing both academic and financial setbacks. I have attempted a hard reset and consulted your online support, but the problem persists.\n\nIn light of these circumstances, I kindly request a replacement unit of the same specifications or a full refund of the N150,000 paid. I trust TechNova Ltd values customer satisfaction and will address this matter promptly.\n\nYours faithfully,\n\nJohn Okafor
B.
John Okafor\n12 Oak Street, Lagos\nNigeria\n06 September 2026\n\nThe Manager\nCustomer Service Department\nTechNova Ltd\n45 Innovation Avenue, Lagos\nNigeria\n\nDear Sir\/Madam,\n\nI am writing to express my disappointment with the laptop (Model X200, Serial No. 12345) I purchased from your Lagos outlet on 22 August 2026. After only ten days of use, the device fails to boot despite following the troubleshooting steps outlined in the user manual.\n\nThe inability to start the laptop has disrupted my university assignments and prevented me from completing a crucial project deadline, causing both academic and financial setbacks. I have attempted a hard reset and consulted your online support, but the problem persists.\n\nIn light of these circumstances, I kindly request a replacement unit of the same specifications or a full refund of the N150,000 paid. I trust TechNova Ltd values customer satisfaction and will address this matter promptly.\n\nYours faithfully,\n\nJohn Okafor
C.
John Okafor\n12 Oak Street, Lagos\nNigeria\n06 September 2026\n\nThe Manager\nCustomer Service Department\nTechNova Ltd\n45 Innovation Avenue, Lagos\nNigeria\n\nSubject: Faulty Laptop - Request for Replacement\n\nDear Sir\/Madam,\n\nI am writing to express my disappointment with the laptop (Model X200, Serial No. 12345) I purchased from your Lagos outlet on 22 August 2026. After only ten days of use, the device fails to boot despite following the troubleshooting steps outlined in the user manual.\n\nThe inability to start the laptop has disrupted my university assignments and prevented me from completing a crucial project deadline, causing both academic and financial setbacks. I have attempted a hard reset and consulted your online support, but the problem persists.\n\nIn light of these circumstances, I kindly request a replacement unit of the same specifications or a full refund of the N150,000 paid. I trust TechNova Ltd values customer satisfaction and will address this matter promptly.\n\nYours faithfully,\n
Correct Answer
D.
John Okafor
12 Oak Street, Lagos
Nigeria
06 September 2026
The Manager
Customer Service Department
TechNova Ltd
45 Innovation Avenue, Lagos
Nigeria
Subject: Faulty Laptop - Request for Replacement
Dear Sir/Madam,
I am writing to express my disappointment with the laptop (Model X200, Serial No. 12345) I purchased from your Lagos outlet on 22 August 2026. After only ten days of use, the device fails to boot despite following the troubleshooting steps outlined in the user manual.
The inability to start the laptop has disrupted my university assignments and prevented me from completing a crucial project deadline, causing both academic and financial setbacks. I have attempted a hard reset and consulted your online support, but the problem persists.
In light of these circumstances, I kindly request a replacement unit of the same specifications or a full refund of the N150,000 paid. I trust TechNova Ltd values customer satisfaction and will address this matter promptly.
Yours faithfully,
John Okafor