Neco Model Questions Vol1 2021 English Language Question 65
Practice objective / multiple choice question 65 from the 2021 Neco Model Questions Vol1 English Language examination.
Neco Model Questions Vol1
2021
English Language
Objective / Multiple Choice
Hard Difficulty
Question 65
NECO_MODEL_QUESTIONS_VOL1
•
2021
•
ENGLISH_LANGUAGE
•
objective
You have experienced repeated service outages over the past month with your mobile network provider, causing you to miss important calls and lose data. Write a formal letter of complaint to the provider requesting a full investigation and appropriate compensation. Your letter must include: date, your address, the provider's address, a clear subject line, a proper salutation, a concise description of the problem with dates, the impact on you, a specific request for compensation, and a courteous closing.
Answer Options
A.
1 June 2024
Your Name
Your Street Address
City, State, ZIP
Nigeria
Customer Relations Department
XYZ Mobile Network Ltd.
Company Address
City, State, ZIP
Nigeria
Subject: Complaint Regarding Repeated Service Outages and Request for Compensation
Dear Sir\/Madam,
I am writing to bring to your attention the repeated service outages I have experienced with my mobile line (Number: 080XXXXXXXX) over the past month. Since 1 May 2024, there have been six distinct outages on the following dates: 3 May, 8 May, 15 May, 22 May, 29 May, and 31 May. Each outage lasted several hours, during which I was unable to make or receive calls and lost access to mobile data.
These interruptions have caused me to miss important business calls, lose critical data, and incur additional expenses to stay connected through alternative means. The unreliability of the service is unacceptable, especially given the monthly subscription I pay.
In light of the inconvenience and financial loss, I kindly request a full investigation into the cause of these outages and a refund of the monthly charges for May and June 2024, amounting to ₦6,000. I also ask for a complimentary data package for the next three months.
I trust that XYZ Mobile Network values its customers and will address this matter promptly. I look forward to your written response within 14 days.
Yours faithfully,
[Your Signature]
Your Name
Your Contact Number
Your Email Address
B.
1 June 2024
Your Name
Your Street Address
City, State, ZIP
Nigeria
Customer Relations Department
XYZ Mobile Network Ltd.
Company Address
City, State, ZIP
Nigeria
Subject: Complaint Regarding Repeated Service Outages and Request for Compensation
Dear Sir\/Madam,
I am writing to inform you of three service outages I experienced with my mobile line (Number: 080XXXXXXXX) during the period from 1 May 2024 to 31 May 2024, specifically on 5 May, 18 May, and 27 May. Each outage lasted several hours, preventing me from making or receiving calls and accessing mobile data.
These disruptions resulted in missed appointments and additional costs for alternative communication methods.
Given the inconvenience, I request a refund of ₦3,000 for the affected month and a discount of ₦500 on my June 2024 bill. I also request assurance that measures will be taken to prevent future outages.
I anticipate your response within ten business days.
Yours faithfully,
[Your Signature]
Your Name
Your Contact Number
Your Email Address
Correct Answer
C.
1 June 2024
Your Name
Your Street Address
City, State, ZIP
Nigeria
Customer Relations Department
XYZ Mobile Network Ltd.
Company Address
City, State, ZIP
Nigeria
Subject: Complaint Regarding Repeated Service Outages and Request for Compensation
Dear Sir/Madam,
I am writing to bring to your attention the repeated service outages I have experienced with my mobile line (Number: 080XXXXXXXX) over the past month. Since 1 May 2024, there have been five distinct outages on the following dates: 3 May, 10 May, 17 May, 24 May, and 31 May. Each outage lasted several hours, during which I was unable to make or receive calls and lost access to mobile data.
These interruptions have caused me to miss important business calls, lose critical data, and incur additional expenses to stay connected through alternative means. The unreliability of the service is unacceptable, especially given the monthly subscription I pay.
In light of the inconvenience and financial loss, I kindly request a full investigation into the cause of these outages and a refund of the monthly charges for May and June 2024, amounting to ₦5,000. I also ask for assurance that corrective measures will be implemented to prevent future disruptions.
I trust that XYZ Mobile Network values its customers and will address this matter promptly. I look forward to your written response within 14 days.
Yours faithfully,
[Your Signature]
Your Name
Your Contact Number
Your Email Address
D.
1 June 2024
Your Name
Your Street Address
City, State, ZIP
Nigeria
Customer Relations Department
XYZ Mobile Network Ltd.
Company Address
City, State, ZIP
Nigeria
Subject: Complaint Regarding Repeated Service Outages and Request for Compensation
Dear Sir\/Madam,
I am writing to bring to your attention the repeated service outages I have experienced with my mobile line (Number: 080XXXXXXXX) over the past month. Since 1 May 2024, there have been five distinct outages on the following dates: 2 May, 9 May, 16 May, 23 May, and 30 May. Each outage lasted several hours, during which I was unable to make or receive calls and lost access to mobile data.
These interruptions have caused me to miss important business calls, lose critical data, and incur additional expenses to stay connected through alternative means.
In light of the inconvenience, I kindly request a full investigation into the cause of these outages and a replacement of my SIM card at no cost. I do not seek any monetary refund.
I trust that XYZ Mobile Network values its customers and will address this matter promptly. I look forward to your written response within 14 days.
Yours faithfully,
[Your Signature]
Your Name
Your Contact Number
Your Email Address
Correct Answer
C
Correct Option:
1 June 2024
Your Name
Your Street Address
City, State, ZIP
Nigeria
Customer Relations Department
XYZ Mobile Network Ltd.
Company Address
City, State, ZIP
Nigeria
Subject: Complaint Regarding Repeated Service Outages and Request for Compensation
Dear Sir/Madam,
I am writing to bring to your attention the repeated service outages I have experienced with my mobile line (Number: 080XXXXXXXX) over the past month. Since 1 May 2024, there have been five distinct outages on the following dates: 3 May, 10 May, 17 May, 24 May, and 31 May. Each outage lasted several hours, during which I was unable to make or receive calls and lost access to mobile data.
These interruptions have caused me to miss important business calls, lose critical data, and incur additional expenses to stay connected through alternative means. The unreliability of the service is unacceptable, especially given the monthly subscription I pay.
In light of the inconvenience and financial loss, I kindly request a full investigation into the cause of these outages and a refund of the monthly charges for May and June 2024, amounting to ₦5,000. I also ask for assurance that corrective measures will be implemented to prevent future disruptions.
I trust that XYZ Mobile Network values its customers and will address this matter promptly. I look forward to your written response within 14 days.
Yours faithfully,
[Your Signature]
Your Name
Your Contact Number
Your Email Address
About This Question
This is Neco Model Questions Vol1 2021 English Language Question 65. It is one of the objective questions from the 2021 Neco Model Questions Vol1 English Language examination.
Difficulty level: Hard .
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