Answer Options
Correct Answer
A.
Total words = 270
Greeting = 30 words
Closing = 30 words
Words left for body = 270 - 30 - 30 = 210 words.
Dividing the body into three paragraphs gives 210 ÷ 3 = 70 words per paragraph.
**Letter**
27 April 2026
Registrar's Office
University X
123 Academic Avenue
Lagos, Nigeria
Subject: Formal Complaint - Defective Laptop Issued for Remote Learning
Dear Registrar,
I am writing to formally complain about the laptop (Serial No. ZX‑2025‑014) issued to me on 10 March 2026 for my remote‑learning module. Firstly, the device fails to boot beyond the BIOS screen, rendering it unusable for coursework. Secondly, the battery drains completely within ten minutes, despite the manufacturer's claim of a four‑hour runtime, which severely limits my ability to attend online lectures. Thirdly, the pre‑installed software suite is corrupted, causing frequent crashes and loss of saved work, compromising my academic performance.
I have already reported these issues to the IT Help‑Desk on 12 April 2026 (Ticket #4521) but have received no satisfactory resolution. I kindly request an immediate replacement with a fully functional unit or a refund of the equipment cost, as stipulated in the university's remote‑learning policy.
I trust the university will address this matter promptly. Please acknowledge receipt of this letter and inform me of the corrective action within five working days.
Yours faithfully,
Chinwe Okafor
Student ID: 2023456
Computer Science, Year 2
**Word allocation**
Greeting: 30 words
Each body paragraph: 70 words
Closing: 30 words
B.
Total words = 260
Greeting = 30 words
Closing = 30 words
Words left for body = 260 - 30 - 30 = 200 words.
Dividing the body into three paragraphs gives 200 ÷ 3 = 66.66 ≈ 67 words per paragraph.
**Letter**
27 April 2026
Registrar's Office
University X
123 Academic Avenue
Lagos, Nigeria
Subject: Formal Complaint - Defective Laptop Issued for Remote Learning
Dear Registrar,
I am writing to formally complain about the laptop (Serial No. ZX‑2025‑014) issued to me on 10 March 2026 for my remote‑learning module. Firstly, the device fails to boot beyond the BIOS screen, rendering it unusable for coursework. Secondly, the battery drains completely within ten minutes, despite the manufacturer's claim of a four‑hour runtime, which severely limits my ability to attend online lectures. Thirdly, the pre‑installed software suite is corrupted, causing frequent crashes and loss of saved work, compromising my academic performance.
I have already reported these issues to the IT Help‑Desk on 12 April 2026 (Ticket #4521) but have received no satisfactory resolution. I kindly request an immediate replacement with a fully functional unit or a refund of the equipment cost, as stipulated in the university's remote‑learning policy.
I trust the university will address this matter promptly. Please acknowledge receipt of this letter and inform me of the corrective action within five working days.
Yours faithfully,
Chinwe Okafor
Student ID: 2023456
Computer Science, Year 2
**Word allocation**
Greeting: 30 words
Each body paragraph: 67 words
Closing: 30 words
C.
Total words = 270
Greeting = 30 words
Closing = 30 words
Words left for body = 270 - 30 - 30 = 220 words.
Dividing the body into three paragraphs gives 220 ÷ 3 = 73.33 ≈ 73 words per paragraph.
**Letter**
27 April 2026
Registrar's Office
University X
123 Academic Avenue
Lagos, Nigeria
Subject: Formal Complaint - Defective Laptop Issued for Remote Learning
Dear Registrar,
I am writing to formally complain about the laptop (Serial No. ZX‑2025‑014) issued to me on 10 March 2026 for my remote‑learning module. Firstly, the device fails to boot beyond the BIOS screen, rendering it unusable for coursework. Secondly, the battery drains completely within ten minutes, despite the manufacturer's claim of a four‑hour runtime, which severely limits my ability to attend online lectures. Thirdly, the pre‑installed software suite is corrupted, causing frequent crashes and loss of saved work, compromising my academic performance.
I have already reported these issues to the IT Help‑Desk on 12 April 2026 (Ticket #4521) but have received no satisfactory resolution. I kindly request an immediate replacement with a fully functional unit or a refund of the equipment cost, as stipulated in the university's remote‑learning policy.
I trust the university will address this matter promptly. Please acknowledge receipt of this letter and inform me of the corrective action within five working days.
Yours faithfully,
Chinwe Okafor
Student ID: 2023456
Computer Science, Year 2
**Word allocation**
Greeting: 30 words
Each body paragraph: 73 words
Closing: 30 words
D.
Total words = 270
Greeting = 30 words
Closing = 30 words
Words left for body = 270 - 30 - 30 = 210 words.
Dividing the body into three paragraphs gives 210 ÷ 3 = 70 words per paragraph.
**Letter**
27 April 2026
Registrar's Office
University X
123 Academic Avenue
Lagos, Nigeria
Subject: Formal Complaint - Defective Laptop Issued for Remote Learning
Dear Registrar,
I am writing to formally complain about the laptop (Serial No. ZX‑2025‑014) issued to me on 10 March 2026 for my remote‑learning module. Firstly, the device fails to boot beyond the BIOS screen, rendering it unusable for coursework. Secondly, the battery drains completely within ten minutes, despite the manufacturer's claim of a four‑hour runtime, which severely limits my ability to attend online lectures. Thirdly, the pre‑installed software suite is corrupted, causing frequent crashes and loss of saved work, compromising my academic performance.
I have already reported these issues to the IT Help‑Desk on 12 April 2026 (Ticket #4521) but have received no satisfactory resolution. I kindly request an immediate replacement with a fully functional unit or a refund of the equipment cost, as stipulated in the university's remote‑learning policy.
I trust the university will address this matter promptly. Please acknowledge receipt of this letter and inform me of the corrective action within five working days.
Yours faithfully,
Chinwe Okafor
Student ID: 2023456
Computer Science, Year 2
**Word allocation**
Greeting: 30 words
Each body paragraph: 80 words
Closing: 30 words