Question 19
NECO
•
2025
•
COMMERCE
•
objective
Within a manufacturing firm, the daily production report follows this chain: the shift supervisor prepares a written report and emails it to the production manager; the production manager verbally informs the logistics officer during the morning briefing; the logistics officer then updates the inventory system. An audit revealed frequent discrepancies because the logistics officer often missed the updates. Identify the primary communication barrier in this chain, explain why it leads to errors, and recommend a specific change to the communication process that would eliminate the barrier.
Answer Options
A.
Barrier: over‑reliance on written reports. It leads to delays because information is not communicated promptly. Recommendation: hold a brief daily verbal meeting between the production manager and logistics officer to convey updates immediately.
Correct Answer
B.
Barrier: lack of feedback / one‑way verbal communication. It leads to missed or misunderstood information because there is no record or acknowledgment. Recommendation: use a direct electronic update (e.g., a shared digital form that automatically updates the inventory system and provides an acknowledgment), thereby creating a two‑way, traceable communication channel.
C.
Barrier: language differences among staff. It leads to misinterpretation of instructions because terms are not uniformly understood. Recommendation: provide multilingual translation guides for all communications to ensure clarity.
D.
Barrier: excessive communication channels causing information overload. It leads to confusion and missed updates due to too many messages. Recommendation: consolidate all updates into a single standardized email thread that all parties monitor.
Correct Answer
B
Correct Option:
Barrier: lack of feedback / one‑way verbal communication. It leads to missed or misunderstood information because there is no record or acknowledgment. Recommendation: use a direct electronic update (e.g., a shared digital form that automatically updates the inventory system and provides an acknowledgment), thereby creating a two‑way, traceable communication channel.
About This Question
This is
Neco
2025
Commerce
Question 19.
It is one of the
objective
questions from the
2025
Neco
Commerce
examination.
Difficulty level:
Medium
.