Question 37
IGCSE_MODEL_QUESTIONS_VOL1
•
2024
•
ENGLISH_LANGUAGE
•
objective
Write a formal letter of complaint to the company that sold you a laptop which stopped working after two weeks. In your letter, include: the date of purchase, the product reference number, a description of the fault, the inconvenience caused, a request for a full refund or replacement, and a polite closing. Keep the letter under 180 words.
Answer Options
A.
Hey TechWorld Team,
I bought a laptop from you guys on 20 August 2026 - Model X200, ref No. TW-2026-045. It was supposed to be awesome, but after just two weeks it just died on me. I tried turning it on, nothing. I needed it for my classes and now I'm stuck, missing assignments and all that. This is really annoying and I'm paying for a product that doesn't work. I want my money back or a new one that actually works. Please sort this out fast.
Thanks,
John Adeyemi
12 Oak Street, Lagos, Nigeria
15 September 2026
B.
John Adeyemi
12 Oak Street
Lagos, Nigeria
15 September 2026
Customer Service Department
TechWorld Ltd.
45 Innovation Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a laptop (Model X200) I purchased on 20 August 2026. After only two weeks of use, the device shuts down abruptly and will not restart, rendering it unusable for my university assignments. This fault has caused me to miss critical deadlines and incur additional costs for temporary replacements.
I request either a full refund of the purchase price or an immediate replacement of a fault‑free unit. I trust you will resolve this matter promptly.
Yours faithfully,
John Adeyemi
C.
John Adeyemi
12 Oak Street
Lagos, Nigeria
15 September 2026
Customer Service Department
TechWorld Ltd.
45 Innovation Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a laptop (Model X200, reference No. TW-2026-045) I purchased on 20 August 2026. After only two weeks of use, the device shuts down abruptly and will not restart, rendering it unusable for my university assignments. This fault has caused me to miss critical deadlines and incur additional costs for temporary replacements.
I hope you will look into this issue promptly.
Yours faithfully,
John Adeyemi
Correct Answer
D.
John Adeyemi
12 Oak Street
Lagos, Nigeria
15 September 2026
Customer Service Department
TechWorld Ltd.
45 Innovation Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a laptop (Model X200, reference No. TW-2026-045) I purchased on 20 August 2026. After only two weeks of use, the device shuts down abruptly and will not restart, rendering it unusable for my university assignments. This fault has caused me to miss critical deadlines and incur additional costs for temporary replacements.
I request either a full refund of the purchase price or an immediate replacement of a fault‑free unit. I trust you will resolve this matter promptly.
Yours faithfully,
John Adeyemi
Correct Answer
D
Correct Option:
John Adeyemi
12 Oak Street
Lagos, Nigeria
15 September 2026
Customer Service Department
TechWorld Ltd.
45 Innovation Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a laptop (Model X200, reference No. TW-2026-045) I purchased on 20 August 2026. After only two weeks of use, the device shuts down abruptly and will not restart, rendering it unusable for my university assignments. This fault has caused me to miss critical deadlines and incur additional costs for temporary replacements.
I request either a full refund of the purchase price or an immediate replacement of a fault‑free unit. I trust you will resolve this matter promptly.
Yours faithfully,
John Adeyemi
About This Question
This is
Igcse Model Questions Vol1
2024
English Language
Question 37.
It is one of the
objective
questions from the
2024
Igcse Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.