Question 47
IGCSE_MODEL_QUESTIONS_VOL1
•
2021
•
ENGLISH_LANGUAGE
•
objective
A customer has written to a company complaining that the laptop they purchased two weeks ago is overheating and shuts down unexpectedly. The company's policy requires a response that acknowledges the complaint, apologises, offers a solution, and provides a timeframe for action.
List the four essential paragraphs that must appear in the company's reply letter, and state the specific purpose of each paragraph.
Answer Options
Correct Answer
A.
The reply should contain: (1) an opening paragraph that acknowledges the overheating problem, (2) an apology paragraph expressing regret, (3) a solution paragraph proposing repair/replacement, and (4) a timeframe paragraph stating when the action will be completed.
B.
The reply should contain: (1) a greeting paragraph that thanks the customer for their purchase, (2) a description paragraph outlining the laptop's features, (3) a discount offer paragraph proposing a price reduction, and (4) a closing paragraph providing contact details.
C.
The reply should contain: (1) a policy summary paragraph explaining the company's warranty terms, (2) an apology paragraph expressing regret, (3) a refund paragraph offering a full monetary reimbursement, and (4) a request paragraph asking the customer for additional information.
D.
The reply should contain: (1) an introductory paragraph stating the company's mission, (2) a technical explanation paragraph detailing why overheating occurs, (3) a compensation paragraph offering a free accessory, and (4) a concluding paragraph wishing the customer a good day.
Correct Answer
A
Correct Option:
The reply should contain: (1) an opening paragraph that acknowledges the overheating problem, (2) an apology paragraph expressing regret, (3) a solution paragraph proposing repair/replacement, and (4) a timeframe paragraph stating when the action will be completed.
About This Question
This is
Igcse Model Questions Vol1
2021
English Language
Question 47.
It is one of the
objective
questions from the
2021
Igcse Model Questions Vol1
English Language
examination.
Difficulty level:
Medium
.