Question 23
IGCSE_MODEL_QUESTIONS_VOL1
•
2021
•
ENGLISH_LANGUAGE
•
objective
You bought a laptop from TechWorld on 12 March 2024 for ₦150,000. After two weeks the laptop stopped charging. You called the store; they offered a replacement, but you would rather receive a refund. Write a formal letter of complaint to the store manager, no more than 180 words, that includes: (i) a clear description of the problem, (ii) a reference to your purchase receipt, (iii) a request for a full refund with a reasonable deadline, and (iv) a polite closing.
Answer Options
A.
Dear Sir\/Madam,\n\nI am writing to complain about a laptop (Model X200, serial no. 12345) I purchased from your TechWorld outlet on 12 March 2024 for ₦120,000 (receipt attached). After only fourteen days of use the device ceased to charge, rendering it unusable.\n\nI no longer wish to keep the product and request a full refund of the purchase price. Please process the refund to the original method of payment within ten working days of receiving this letter.\n\nI trust you will treat this matter promptly. Thank you for your attention.\n\nYours faithfully,\n\n[Your Name]\n[Contact details]
B.
Dear Sir\/Madam,\n\nI am writing to complain about a laptop (Model X200, serial no. 12345) I purchased from your TechWorld outlet on 12 March 2024 for ₦150,000 (receipt attached). After only fourteen days of use the device ceased to charge, rendering it unusable.\n\nAlthough your staff offered a replacement, I would prefer a store credit instead of a refund. Please issue the credit within thirty working days of receiving this letter.\n\nI trust you will treat this matter promptly. Thank you for your attention.\n\nYours faithfully,\n\n[Your Name]\n[Contact details]
Correct Answer
C.
Dear Sir/Madam,
I am writing to complain about a laptop (Model X200, serial no. 12345) I purchased from your TechWorld outlet on 12 March 2024 for ₦150,000 (receipt attached). After only fourteen days of use the device ceased to charge, rendering it unusable.
Although your staff offered a replacement, I no longer wish to keep the product and request a full refund of the purchase price. Please process the refund to the original method of payment within ten working days of receiving this letter.
I trust you will treat this matter promptly. Thank you for your attention.
Yours faithfully,
[Your Name]
[Contact details]
D.
Dear Sir\/Madam,\n\nI am writing regarding a laptop (Model X200, serial no. 12345) purchased on 12 March 2024 for ₦150,000. The device stopped charging after ten days. Although a replacement was offered, I request a full refund within five working days.\n\nThank you.\n\nYours sincerely,\n\n[Your Name]\n[Contact details]
Correct Answer
C
Correct Option:
Dear Sir/Madam,
I am writing to complain about a laptop (Model X200, serial no. 12345) I purchased from your TechWorld outlet on 12 March 2024 for ₦150,000 (receipt attached). After only fourteen days of use the device ceased to charge, rendering it unusable.
Although your staff offered a replacement, I no longer wish to keep the product and request a full refund of the purchase price. Please process the refund to the original method of payment within ten working days of receiving this letter.
I trust you will treat this matter promptly. Thank you for your attention.
Yours faithfully,
[Your Name]
[Contact details]
About This Question
This is
Igcse Model Questions Vol1
2021
English Language
Question 23.
It is one of the
objective
questions from the
2021
Igcse Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.