Question 17
IGCSE_MODEL_QUESTIONS_VOL1
•
2020
•
ENGLISH_LANGUAGE
•
objective
Write a formal letter of complaint (120‑150 words) to TechGear Ltd. about a faulty laptop you bought on 12 January 2023 (model TG‑X200). The laptop stopped working on 5 March 2023. Include the purchase reference TG2023/014, state how many months of warranty remain, and request a full refund. Use appropriate business letter format.
Answer Options
A.
Your Name
123 Maple Street
Lagos, Nigeria
12 April 2023
TechGear Ltd.
Customer Service Department
45 Innovation Avenue
Lagos, Nigeria
Dear Sir\/Madam,
I am writing to complain about a TG‑X200 laptop (reference TG2023\/014) I purchased on 12 February 2023. The device ceased to function on 5 March 2023, well within the 24‑month warranty period. As of today, 23 months of warranty remain.
Given the fault, I request a full refund of the purchase price in accordance with consumer‑rights legislation. Please advise on the procedure for returning the laptop and receiving the refund.
Yours faithfully,
[Signature]
Your Name
B.
Your Name
123 Maple Street
Lagos, Nigeria
12 April 2023
TechGear Ltd.
Customer Service Department
45 Innovation Avenue
Lagos, Nigeria
Dear Sir\/Madam,
I am writing to complain about a TG‑X210 laptop (reference TG2023\/015) I purchased on 12 January 2023. The device ceased to function on 5 March 2023, well within the 24‑month warranty period. As of today, 24 months of warranty remain.
Given the fault, I request a replacement unit of the same model in accordance with consumer‑rights legislation. Please advise on the procedure for returning the laptop and receiving the replacement.
Yours faithfully,
[Signature]
Your Name
Correct Answer
C.
Your Name
123 Maple Street
Lagos, Nigeria
12 April 2023
TechGear Ltd.
Customer Service Department
45 Innovation Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a TG‑X200 laptop (reference TG2023/014) I purchased on 12 January 2023. The device ceased to function on 5 March 2023, well within the 24‑month warranty period. As of today, 22 months of warranty remain.
Given the fault, I request a full refund of the purchase price in accordance with consumer‑rights legislation. Please advise on the procedure for returning the laptop and receiving the refund.
Yours faithfully,
[Signature]
Your Name
D.
Your Name
123 Maple Street
Lagos, Nigeria
12 April 2023
TechGear Ltd.
Customer Service Department
45 Innovation Avenue
Lagos, Nigeria
Dear Sir\/Madam,
I am writing to complain about a TG‑X200 laptop (reference TG2023\/014) I purchased on 12 January 2023. The device ceased to function on 5 March 2023, well within the 24‑month warranty period. As of today, 20 months of warranty remain.
Given the fault, I request a full refund of the purchase price in accordance with consumer‑rights legislation. Please advise on the procedure for returning the laptop and receiving the refund.
Yours faithfully,
[Signature]
Your Name
Correct Answer
C
Correct Option:
Your Name
123 Maple Street
Lagos, Nigeria
12 April 2023
TechGear Ltd.
Customer Service Department
45 Innovation Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a TG‑X200 laptop (reference TG2023/014) I purchased on 12 January 2023. The device ceased to function on 5 March 2023, well within the 24‑month warranty period. As of today, 22 months of warranty remain.
Given the fault, I request a full refund of the purchase price in accordance with consumer‑rights legislation. Please advise on the procedure for returning the laptop and receiving the refund.
Yours faithfully,
[Signature]
Your Name
About This Question
This is
Igcse Model Questions Vol1
2020
English Language
Question 17.
It is one of the
objective
questions from the
2020
Igcse Model Questions Vol1
English Language
examination.
Difficulty level:
Medium
.