Question 29
IGCSE_MODEL_QUESTIONS_VOL1
•
2017
•
ENGLISH_LANGUAGE
•
objective
You have bought a laptop that stopped working after two weeks. Write a formal letter of complaint to the retailer. In your answer, list the three essential components that must appear in the opening paragraph and suggest an appropriate closing phrase for the letter.
Answer Options
A.
Opening paragraph must contain: (1) the writer's phone number, (2) a subject line, and (3) an apology for any inconvenience. Suggested closing phrase: "Thank you for your attention. Sincerely,".
Correct Answer
B.
Opening paragraph must contain: (1) the writer's name and address, (2) the date, and (3) a clear statement of the purpose - a complaint about the faulty laptop. Suggested closing phrase: "I look forward to your prompt response and resolution of this matter. Yours sincerely,".
C.
Opening paragraph must contain: (1) the retailer's name and address, (2) the product model, and (3) a request for a refund. Suggested closing phrase: "I await your immediate action. Regards,".
D.
Opening paragraph must contain: (1) the writer's email address, (2) the store's opening hours, and (3) a description of the laptop's colour. Suggested closing phrase: "Please contact me at your earliest convenience. Best wishes,".
Correct Answer
B
Correct Option:
Opening paragraph must contain: (1) the writer's name and address, (2) the date, and (3) a clear statement of the purpose - a complaint about the faulty laptop. Suggested closing phrase: "I look forward to your prompt response and resolution of this matter. Yours sincerely,".
About This Question
This is
Igcse Model Questions Vol1
2017
English Language
Question 29.
It is one of the
objective
questions from the
2017
Igcse Model Questions Vol1
English Language
examination.
Difficulty level:
Medium
.