Gce Model Questions Vol1 2024 English Language Question 61

Practice objective / multiple choice question 61 from the 2024 Gce Model Questions Vol1 English Language examination.

Gce Model Questions Vol1 2024 English Language Objective / Multiple Choice Hard Difficulty
Question 61 GCE_MODEL_QUESTIONS_VOL1 • 2024 • ENGLISH_LANGUAGE • objective

You purchased a new laptop from TechWorld Ltd. two weeks ago, but it fails to start up despite following the troubleshooting steps in the user manual. You have already contacted their customer service, who promised a replacement within five working days, yet no replacement has arrived and you have received no further communication. Write a formal letter of complaint to the manager of TechWorld Ltd. Your letter should: - State the problem clearly and concisely. - Refer to your consumer rights under the Sale of Goods Act. - Request a specific remedy (e.g., a replacement or full refund) and a reasonable deadline for response. - Propose an alternative resolution if the initial request cannot be met. - Be between 180 and 200 words. Do not include any personal contact details beyond a mailing address and telephone number.

Answer Options

A. The model answer above lacks a clear statement of the problem and does not mention the Sale of Goods Act.
B. The model answer above correctly addresses the required points but suggests a thirty‑day deadline instead of a ten‑day deadline.
C. The model answer above includes an excessive word count, exceeding the 200‑word limit, and fails to propose any alternative resolution.
Correct Answer D. The model answer above meets all the required points: clear statement of the problem, reference to the Sale of Goods Act, request for a replacement or refund with a ten‑day deadline, proposal of a credit note as an alternative, and a firm but polite closing.
Correct Answer
D
Correct Option:
The model answer above meets all the required points: clear statement of the problem, reference to the Sale of Goods Act, request for a replacement or refund with a ten‑day deadline, proposal of a credit note as an alternative, and a firm but polite closing.

About This Question

This is Gce Model Questions Vol1 2024 English Language Question 61. It is one of the objective questions from the 2024 Gce Model Questions Vol1 English Language examination.

Difficulty level: Hard .

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