City Guilds Model Questions Vol1 2021 Information Technology Question 50

Practice objective / multiple choice question 50 from the 2021 City Guilds Model Questions Vol1 Information Technology examination.

City Guilds Model Questions Vol1 2021 Information Technology Objective / Multiple Choice Hard Difficulty
Question 50 CITY_GUILDS_MODEL_QUESTIONS_VOL1 • 2021 • INFORMATION_TECHNOLOGY • objective

A user reports that a network printer (IP 192.168.1.50) is not printing from their workstation (IP 192.168.1.45). Other users can print without problems. The following observations are made: - The workstation can ping the printer successfully. - The print queue on the workstation shows a job stuck in the "Printing" state. - The Windows Print Spooler service on the workstation is stopped. - The installed printer driver is version 3.2, while the printer's current driver version is 4.0. - An ARP scan reveals another device on the network also using IP 192.168.1.50. List, in the correct order, the minimal set of troubleshooting actions the technician should perform to restore printing for the user.

Answer Options

Correct Answer A. 1. Resolve IP conflict (assign a new IP to the printer); 2. Verify connectivity (ping new IP); 3. Start the Print Spooler service; 4. Update the printer driver to version 4.0; 5. Test printing
B. 1. Resolve IP conflict (assign a new IP to the printer); 2. Verify connectivity (ping new IP); 3. Update the printer driver to version 4.0; 4. Start the Print Spooler service; 5. Test printing
C. 1. Restart the workstation; 2. Verify connectivity (ping printer); 3. Update the printer driver to version 4.0; 4. Start the Print Spooler service; 5. Test printing
D. 1. Verify connectivity (ping printer); 2. Resolve IP conflict (assign a new IP to the printer); 3. Start the Print Spooler service; 4. Update the printer driver to version 4.0; 5. Test printing
Correct Answer
A
Correct Option:
1. Resolve IP conflict (assign a new IP to the printer); 2. Verify connectivity (ping new IP); 3. Start the Print Spooler service; 4. Update the printer driver to version 4.0; 5. Test printing

About This Question

This is City Guilds Model Questions Vol1 2021 Information Technology Question 50. It is one of the objective questions from the 2021 City Guilds Model Questions Vol1 Information Technology examination.

Difficulty level: Hard .

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