Question 9
NECO_MODEL_QUESTIONS_VOL1
•
2025
•
ENGLISH_LANGUAGE
•
objective
You purchased a digital camera from TechWorld Ltd. on 12 March 2024 (invoice No. TW/2024/078) for ₦45,000. After two weeks, the camera stopped functioning, and you discovered a defect in the lens. Write a formal letter of complaint to the manager of TechWorld Ltd., requesting a full refund. Your letter must include a proper heading, a clear statement of the problem, reference to your consumer rights under the Nigerian Consumer Protection Act, a reasonable deadline for response, and a courteous closing.
Answer Options
A.
Your Address
12 Oak Street
Lagos, Nigeria
13 April 2024
The Manager
TechWorld Ltd.
45 Market Avenue
Lagos, Nigeria
Dear Sir/Madam,
Re: Defective digital camera - Invoice No. TW/2024/078
I am writing to inform you that the digital camera I bought on 12 March 2024 for ₦45,000 (invoice No. TW/2024/078) stopped working after a week. The lens is cracked and the device is unusable.
I request a full refund of ₦45,000.
Please respond within ten (10) days.
Thank you.
Yours faithfully,
[Signature]
John Adeyemi
Phone: 0803‑123‑4567
Email: john.adeyemi@email.com
B.
Your Address
12 Oak Street
Lagos, Nigeria
12 April 2024
The Manager
TechWorld Ltd.
45 Market Avenue
Lagos, Nigeria
Dear Sir/Madam,
Re: Defective digital camera - Invoice No. TW/2024/079
I purchased a digital camera from your store on 12 March 2024 for ₦45,500 (invoice No. TW/2024/079). After two weeks, the camera stopped functioning due to a defective lens.
Under the Nigerian Consumer Protection Act, I am entitled to a repair or replacement. I therefore request that you replace the camera with a new unit.
I would appreciate a response within fourteen (14) days.
Thank you for your attention.
Yours faithfully,
[Signature]
John Adeyemi
Phone: 0803‑123‑4567
Email: john.adeyemi@email.com
Correct Answer
C.
Your Address
12 Oak Street
Lagos, Nigeria
12 April 2024
The Manager
TechWorld Ltd.
45 Market Avenue
Lagos, Nigeria
Dear Sir/Madam,
Re: Defective digital camera - Invoice No. TW/2024/078
I am writing to bring to your attention a problem with a digital camera I purchased from your store on 12 March 2024 for ₦45,000 (invoice No. TW/2024/078). After only two weeks of use, the camera ceased to function, and I discovered a defect in the lens that renders it unusable.
Under the Nigerian Consumer Protection Act, Section 5, I am entitled to a full refund for goods that are not of merchantable quality. I therefore request that you process a full refund of ₦45,000 to the original method of payment.
I would appreciate a response within fourteen (14) days of receipt of this letter, after which I will consider further action through the Consumer Protection Council if the matter remains unresolved.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Signature]
John Adeyemi
Phone: 0803‑123‑4567
Email: john.adeyemi@email.com
D.
Your Address
12 Oak Street
Lagos, Nigeria
12 April 2024
The Manager
TechWorld Ltd.
45 Market Avenue
Lagos, Nigeria
Dear Sir/Madam,
Re: Defective digital camera - Invoice No. TW/2024/078
I am writing regarding the digital camera I bought on 12 March 2024 for ₦45,000. The camera stopped working after two weeks because the lens is defective.
According to the Nigerian Consumer Protection Act, Section 5, I am entitled to a full refund. Please process a refund of ₦45,000 to my bank account within fourteen (14) days.
Thank you.
Yours sincerely,
[Signature]
John Adeyemi
Phone: 0803‑123‑4567
Email: john.adeyemi@email.com
Correct Answer
C
Correct Option:
Your Address
12 Oak Street
Lagos, Nigeria
12 April 2024
The Manager
TechWorld Ltd.
45 Market Avenue
Lagos, Nigeria
Dear Sir/Madam,
Re: Defective digital camera - Invoice No. TW/2024/078
I am writing to bring to your attention a problem with a digital camera I purchased from your store on 12 March 2024 for ₦45,000 (invoice No. TW/2024/078). After only two weeks of use, the camera ceased to function, and I discovered a defect in the lens that renders it unusable.
Under the Nigerian Consumer Protection Act, Section 5, I am entitled to a full refund for goods that are not of merchantable quality. I therefore request that you process a full refund of ₦45,000 to the original method of payment.
I would appreciate a response within fourteen (14) days of receipt of this letter, after which I will consider further action through the Consumer Protection Council if the matter remains unresolved.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Signature]
John Adeyemi
Phone: 0803‑123‑4567
Email: john.adeyemi@email.com
About This Question
This is
Neco Model Questions Vol1
2025
English Language
Question 9.
It is one of the
objective
questions from the
2025
Neco Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.