Answer Options
A.
[Your Address]
[City, State, ZIP]
12 September 2026
The Manager
XYZ Mobile Communications Ltd.
[Company Address]
[City, State, ZIP]
Subject: Complaint regarding faulty mobile phone - Request for repair only
Dear Sir/Madam,
I am writing to express my dissatisfaction with a mobile phone (Model XYZ123) that I purchased from your outlet on 12 March 2026. Within a month of purchase, the device began to overheat and the battery drains completely after a few minutes of use. Despite following the troubleshooting steps outlined in the user manual and visiting your service centre on 5 May 2026, the problem persists.
Under the Consumer Protection Act, I am entitled to a product that is of satisfactory quality. Therefore, I kindly request that you repair the faulty phone. I would appreciate a written response within ten working days.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Your Name]
[Contact Number]
[Email Address]
Correct Answer
B.
[Your Address]
[City, State, ZIP]
12 September 2026
The Manager
XYZ Mobile Communications Ltd.
[Company Address]
[City, State, ZIP]
Subject: Complaint regarding faulty mobile phone - Request for replacement or refund
Dear Sir/Madam,
I am writing to express my dissatisfaction with a mobile phone (Model XYZ123) that I purchased from your outlet on 12 March 2026. Within a month of purchase, the device began to overheat and the battery drains completely after a few minutes of use. Despite following the troubleshooting steps outlined in the user manual and visiting your service centre on 5 May 2026, the problem persists.
Under the Consumer Protection Act, I am entitled to a product that is of satisfactory quality. Therefore, I kindly request that you either replace the faulty phone with a new unit of the same model or refund the purchase price of ₦45,000. I would appreciate a written response within ten working days.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Your Name]
[Contact Number]
[Email Address]
C.
[Your Address]
[City, State, ZIP]
12 September 2026
The Manager
XYZ Mobile Communications Ltd.
[Company Address]
[City, State, ZIP]
Subject: Complaint regarding faulty mobile phone - Request for replacement or refund (incorrect model)
Dear Sir/Madam,
I am writing to express my dissatisfaction with a mobile phone (Model XYZ124) that I purchased from your outlet on 12 March 2026. Within a month of purchase, the device began to overheat and the battery drains completely after a few minutes of use. Despite following the troubleshooting steps outlined in the user manual and visiting your service centre on 5 May 2026, the problem persists.
Under the Consumer Protection Act, I am entitled to a product that is of satisfactory quality. Therefore, I kindly request that you either replace the faulty phone with a new unit of the same model or refund the purchase price of ₦45,000. I would appreciate a written response within ten working days.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Your Name]
[Contact Number]
[Email Address]
D.
[Your Address]
[City, State, ZIP]
12 September 2026
The Manager
XYZ Mobile Communications Ltd.
[Company Address]
[City, State, ZIP]
Subject: Complaint regarding faulty mobile phone - Request for replacement or refund (incorrect purchase date)
Dear Sir/Madam,
I am writing to express my dissatisfaction with a mobile phone (Model XYZ123) that I purchased from your outlet on 12 February 2026. Within a month of purchase, the device began to overheat and the battery drains completely after a few minutes of use. Despite following the troubleshooting steps outlined in the user manual and visiting your service centre on 5 May 2026, the problem persists.
Under the Consumer Protection Act, I am entitled to a product that is of satisfactory quality. Therefore, I kindly request that you either replace the faulty phone with a new unit of the same model or refund the purchase price of ₦45,000. I would appreciate a written response within ten working days.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Your Name]
[Contact Number]
[Email Address]