Question 16
NECO_MODEL_QUESTIONS_VOL1
•
2018
•
ENGLISH_LANGUAGE
•
objective
Write a formal letter of complaint about a faulty product, using the following requirements: include the date, recipient's address, a proper salutation, a clear description of the problem, reference to the purchase date and warranty, a request for either a full refund or a replacement, and a closing. The letter should be between 120 and 150 words.
Answer Options
A.
12 June 2024
The Manager
TechGear Ltd.
45 Market Street
Lagos
Dear Sir/Madam,
I am writing concerning the Bluetooth headphones (model TG‑200) I bought on 10 June 2024 from your Lagos outlet. Within two days, the right earphone ceased functioning and the battery life is far below the advertised 20‑hour claim. I request an exchange for a different model rather than a refund.
Please let me know the steps to receive the replacement.
Yours faithfully,
Aisha Bello
0803‑123‑4567
B.
13 June 2024
Customer Service
TechGear Ltd.
45 Market Street
Lagos
Dear Sir/Madam,
I am writing regarding the Bluetooth speaker (model TG‑300) I bought on 6 June 2024 from your Lagos store. After one day of use, the speaker stopped producing sound. I have tried resetting it following the manual, but the issue remains. I would like a full refund as the item is defective. Please inform me how to return the product.
I have attached the receipt.
Yours faithfully,
Aisha Bello
0803‑123‑4567
C.
12 June 2024
Customer Service Department
TechGear Ltd.
45 Market Street
Lagos
Dear Sir/Madam,
I am writing to complain about the Bluetooth headphones (model TG‑200) purchased on 5 June 2024. The left earphone stopped working after two days and the battery drains quickly. I would like the unit repaired under the warranty. Please advise on the repair process.
The purchase receipt is enclosed.
Yours faithfully,
Aisha Bello
0803‑123‑4567
Correct Answer
D.
12 June 2024
The Manager
TechGear Ltd.
45 Market Street
Lagos
Dear Sir/Madam,
I am writing to express my disappointment with the Bluetooth headphones (model TG‑200) I purchased on 5 June 2024 from your Lagos outlet. Within two days of use, the left earphone stopped working and the battery drains rapidly. Despite following the troubleshooting guide, the problem persists. I request a full refund or a replacement unit, as the product is still under the 30‑day warranty. Please advise on the procedure for returning the defective item. I expect a response within seven days; otherwise, I will consider reporting the matter to consumer protection authorities.
The headphones were advertised as having a 20‑hour battery life, which has not been achieved. I have attached a copy of the purchase receipt for your reference.
Yours faithfully,
Aisha Bello
0803‑123‑4567
Correct Answer
D
Correct Option:
12 June 2024
The Manager
TechGear Ltd.
45 Market Street
Lagos
Dear Sir/Madam,
I am writing to express my disappointment with the Bluetooth headphones (model TG‑200) I purchased on 5 June 2024 from your Lagos outlet. Within two days of use, the left earphone stopped working and the battery drains rapidly. Despite following the troubleshooting guide, the problem persists. I request a full refund or a replacement unit, as the product is still under the 30‑day warranty. Please advise on the procedure for returning the defective item. I expect a response within seven days; otherwise, I will consider reporting the matter to consumer protection authorities.
The headphones were advertised as having a 20‑hour battery life, which has not been achieved. I have attached a copy of the purchase receipt for your reference.
Yours faithfully,
Aisha Bello
0803‑123‑4567
About This Question
This is
Neco Model Questions Vol1
2018
English Language
Question 16.
It is one of the
objective
questions from the
2018
Neco Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.