Answer Options
Correct Answer
A.
John A. Okeke
12, Oakridge Estate
Abuja, Nigeria
06 September 2026
The Manager
TechGear Ltd.
45, Industrial Park
Lagos, Nigeria
Dear Sir/Madam,
Re: Defective TechGear X200 Laptop - Serial No. TGX200‑4521, Receipt No. 785642
I am writing to express my disappointment with the TechGear X200 laptop I purchased from your Lagos outlet on 22 August 2026. Within two weeks of use, the device began overheating and shuts down abruptly, rendering it unusable for my coursework. This fault has caused me to miss several assignment deadlines and has incurred additional costs for temporary replacements.
Given that the laptop is still under the one‑year warranty, I request either a full refund of the ₦150,000 purchase price or an immediate replacement with a fault‑free unit. I have attached a copy of the receipt and the warranty card for your reference.
I trust that TechGear Ltd. values its customers and will resolve this matter promptly. I look forward to your written confirmation within seven days.
Yours faithfully,
John A. Okeke
[Signature]
Phone: 0803‑123‑4567
Email: john.okeke@email.com
B.
John A. Okeke
12, Oakridge Estate
Abuja, Nigeria
06 September 2026
The Manager
TechGear Ltd.
45, Industrial Park
Lagos, Nigeria
Dear Sir\/Madam,
Re: Defective TechGear X200 Laptop - Serial No. TGX200‑4521, Receipt No. 123456
I am writing regarding the TechGear X200 laptop I bought from your Lagos store on 15 July 2025. The device has developed a faulty keyboard that repeats characters, which has severely hampered my work. Unfortunately, the one‑year warranty has expired.
Given the circumstances, I request an exchange for a newer model, the TechGear X250, at no additional cost. I have enclosed the original receipt for your records.
I hope TechGear Ltd. values its customers and will consider my request. I await your response within fourteen days.
Yours faithfully,
John A. Okeke
[Signature]
Phone: 0803‑123‑4567
Email: john.okeke@email.com
C.
John A. Okeke
12, Oakridge Estate
Abuja, Nigeria
06 September 2026
The Manager
TechGear Ltd.
45, Industrial Park
Lagos, Nigeria
Dear Sir\/Madam,
Re: Defective TechGear X200 Laptop - Serial No. TGX200‑4521, Receipt No. 785642
I am writing to report a problem with the TechGear X200 laptop I purchased on 30 August 2026 from your Lagos outlet. The battery drains within an hour of charging, rendering the laptop unusable for my daily tasks. This issue has caused significant inconvenience and forced me to work on a borrowed device.
I would appreciate a store credit of ₦150,000 to be used towards a future purchase, as I am no longer confident in this model. I have attached the receipt and warranty documentation.
I trust you will handle this matter swiftly. Please confirm your decision within five business days.
Yours faithfully,
John A. Okeke
[Signature]
Phone: 0803‑123‑4567
Email: john.okeke@email.com
D.
John A. Okeke
12, Oakridge Estate
Abuja, Nigeria
06 September 2026
The Manager
TechGear Ltd.
45, Industrial Park
Lagos, Nigeria
Dear Sir\/Madam,
Re: Defective TechGear X300 Laptop - Serial No. TGX300‑5532, Receipt No. 889754
I am writing to express my disappointment with the TechGear X300 laptop I purchased from your Lagos outlet on 20 August 2026. Within a week of use, the device began displaying a flickering screen and random shutdowns, making it impossible to complete my assignments. This fault has caused me to miss several deadlines and incur extra costs for a temporary replacement.
Although the laptop is still under warranty, I would prefer that your service centre repair the unit rather than provide a refund. I have attached a copy of the receipt and warranty card for your reference.
I trust that TechGear Ltd. will address this issue promptly. I look forward to your written confirmation within ten days.
Yours faithfully,
John A. Okeke
[Signature]
Phone: 0803‑123‑4567
Email: john.okeke@email.com