Question 39
NECO_MODEL_QUESTIONS_VOL1
•
2024
•
ENGLISH_LANGUAGE
•
objective
You purchased a digital camera from TechWorld Ltd. on 12 March 2024 (invoice No. TW/2024/078). After one week of use, the camera failed to power on despite charging it fully. You have contacted the store twice by phone but received no satisfactory response. Write a formal letter of complaint to the manager of TechWorld Ltd., Lagos, requesting a full refund or replacement. Your letter should include: date, your address, the manager's address, a clear description of the problem, reference to the invoice, the steps you have already taken, your request, and a polite closing.
Answer Options
A.
12 April 2024\n\nMr. Adewale Okonkwo\n123 Oak Street\nIkeja, Lagos\n\nThe Manager\nTechWorld Ltd.\n\nDear Sir/Madam,\n\nI am writing regarding the digital camera bought on 12 March 2024 (invoice No. TW/2024/078). It stopped working after a week. I have called twice with no satisfactory answer.\n\nI request a store credit for the purchase price.\n\nYours faithfully,\n\nMr. Adewale Okonkwo\n+234 803 123 4567
B.
12 April 2024\n\nMs. Aisha Bello\n123 Oak Street\nIkeja, Lagos\n\nThe Manager\nTechWorld Ltd.\n45 Victoria Island Road\nLagos\n\nDear Sir/Madam,\n\nI purchased a digital camera on 12 March 2024 (invoice No. TW/2024/078). The camera fails to power on after a week of use. I called on 18 March and 20 March but got no reply.\n\nPlease replace it with a different model of equal value.\n\nYours faithfully,\n\nMs. Aisha Bello\n+234 803 987 6543
C.
13 April 2024\n\nMr. Adewale Okonkwo\n123 Oak Street\nIkeja, Lagos\n\nThe Manager\nTechWorld Ltd.\n45 Victoria Island Road\nLagos\n\nDear Sir/Madam,\n\nI am writing to express my dissatisfaction with a digital camera purchased on 12 March 2024 (invoice No. TW/2024/078). After two weeks, the device stopped functioning despite being fully charged. I have called your store on 19 March and 21 March but received no response.\n\nI would appreciate a repair of the unit rather than a refund.\n\nYours faithfully,\n\nMr. Adewale Okonkwo\n+234 803 123 4567
Correct Answer
D.
12 April 2024
Mr. Adewale Okonkwo
123 Oak Street
Ikeja, Lagos
The Manager
TechWorld Ltd.
45 Victoria Island Road
Lagos
Dear Sir/Madam,
I am writing to formally complain about a digital camera I purchased from your store on 12 March 2024 (invoice No. TW/2024/078). After only one week of use, the camera failed to power on even after being fully charged. I have called your store twice on 18 March and 20 March to report the issue, but I have not received a satisfactory response.
Given that the product is defective and still under warranty, I request either a full refund of the purchase price or a replacement unit of the same model. I trust that you will address this matter promptly.
Yours faithfully,
Mr. Adewale Okonkwo
+234 803 123 4567
Correct Answer
D
Correct Option:
12 April 2024
Mr. Adewale Okonkwo
123 Oak Street
Ikeja, Lagos
The Manager
TechWorld Ltd.
45 Victoria Island Road
Lagos
Dear Sir/Madam,
I am writing to formally complain about a digital camera I purchased from your store on 12 March 2024 (invoice No. TW/2024/078). After only one week of use, the camera failed to power on even after being fully charged. I have called your store twice on 18 March and 20 March to report the issue, but I have not received a satisfactory response.
Given that the product is defective and still under warranty, I request either a full refund of the purchase price or a replacement unit of the same model. I trust that you will address this matter promptly.
Yours faithfully,
Mr. Adewale Okonkwo
+234 803 123 4567
About This Question
This is
Neco Model Questions Vol1
2024
English Language
Question 39.
It is one of the
objective
questions from the
2024
Neco Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.