Question 65
NECO_MODEL_QUESTIONS_VOL1
•
2017
•
ENGLISH_LANGUAGE
•
objective
Compose a formal letter of complaint addressed to the manager of "TechGear Ltd." regarding a laptop purchased two weeks ago that fails to boot despite following the troubleshooting guide. The letter should include: (i) a clear statement of the problem, (ii) reference to the purchase details, (iii) a request for either a replacement or a full refund, and (iv) a polite closing. Write the letter in no more than 120 words.
Answer Options
A.
[Your Address]\n[City] - [Date]\n\nThe Manager\nTechGear Ltd.\n[Company Address]\n\nDear Sir/Madam,\n\nI am writing to complain about a TechGear laptop (Model X210, purchased on 12 May 2026, Invoice #12346) that fails to boot even after following the supplied troubleshooting guide. Despite contacting your support line, the issue persists.\n\nI request that you repair the unit rather than replace it or refund the purchase price of ₦155,000.\n\nI trust you will resolve this matter promptly.\n\nYours faithfully,\n[Your Name]
B.
[Your Address]\n[City] - [Date]\n\nThe Manager\nTechGear Ltd.\n[Company Address]\n\nDear Sir/Madam,\n\nI am writing to complain about a Dell laptop (Model X200, purchased on 10 May 2026, Invoice #12345) that fails to boot even after following the supplied troubleshooting guide.\n\nI request that you replace the unit with a new one of the same specifications.\n\nI trust you will resolve this matter promptly.\n\nYours faithfully,\n[Your Name]
C.
[Your Address]\n[City] - [Date]\n\nThe Manager\nTechGear Ltd.\n[Company Address]\n\nDear Sir/Madam,\n\nI am writing to complain about a TechGear laptop (Model X200, purchased on 8 May 2026, Invoice #12344) that fails to boot even after following the supplied troubleshooting guide.\n\nI request a full refund of the purchase price of ₦150,000.\n\nI trust you will resolve this matter promptly.\n\nYours faithfully,\n[Your Name]
Correct Answer
D.
[Your Address]
[City] - [Date]
The Manager
TechGear Ltd.
[Company Address]
Dear Sir/Madam,
I am writing to complain about a TechGear laptop (Model X200, purchased on 10 May 2026, Invoice #12345) that fails to boot even after following the supplied troubleshooting guide. Despite contacting your support line, the issue persists.
I request that you either replace the unit with a new one of the same specifications or refund the full purchase price of ₦150,000.
I trust you will resolve this matter promptly.
Yours faithfully,
[Your Name]
Correct Answer
D
Correct Option:
[Your Address]
[City] - [Date]
The Manager
TechGear Ltd.
[Company Address]
Dear Sir/Madam,
I am writing to complain about a TechGear laptop (Model X200, purchased on 10 May 2026, Invoice #12345) that fails to boot even after following the supplied troubleshooting guide. Despite contacting your support line, the issue persists.
I request that you either replace the unit with a new one of the same specifications or refund the full purchase price of ₦150,000.
I trust you will resolve this matter promptly.
Yours faithfully,
[Your Name]
About This Question
This is
Neco Model Questions Vol1
2017
English Language
Question 65.
It is one of the
objective
questions from the
2017
Neco Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.