Answer Options
A.
John A. Okoro
12 Oak Street
Lagos, Nigeria
15 September 2026
The Manager
TechGear Ltd.
45 Market Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a laptop (Model TG‑X200, serial SN123456) I purchased on 1 September 2026 from your Lagos outlet. After only three days of use, the device fails to power on despite charging the battery fully. I have contacted your customer service on 5 September and followed the troubleshooting steps advised, including a hard reset and battery replacement, but the problem persists.
Given the product's faulty condition, I request a replacement unit instead of a refund of the ₦150,000 purchase price. I trust you will resolve this matter promptly.
Yours faithfully,
John A. Okoro
B.
John A. Okoro
12 Oak Street
Lagos, Nigeria
15 September 2026
The Manager
TechGear Ltd.
45 Market Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a laptop (Model TG‑X200, serial SN123456) I purchased on 1 September 2026 from your Lagos outlet. After only three days of use, the device fails to power on despite charging the battery fully. I have contacted your customer service on 5 September and followed the troubleshooting steps advised, including a hard reset and battery replacement, but the problem persists.
Given the product's faulty condition, I request a full refund of the ₦140,000 purchase price. I trust you will resolve this matter promptly.
Yours faithfully,
John A. Okoro
Correct Answer
C.
John A. Okoro
12 Oak Street
Lagos, Nigeria
15 September 2026
The Manager
TechGear Ltd.
45 Market Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a laptop (Model TG‑X200, serial SN123456) I purchased on 1 September 2026 from your Lagos outlet. After only three days of use, the device fails to power on despite charging the battery fully. I have contacted your customer service on 5 September and followed the troubleshooting steps advised, including a hard reset and battery replacement, but the problem persists.
Given the product's faulty condition, I request a full refund of the ₦150,000 purchase price. I trust you will resolve this matter promptly.
Yours faithfully,
John A. Okoro
D.
John A. Okoro
12 Oak Street
Lagos, Nigeria
14 September 2026
The Manager
TechGear Ltd.
45 Market Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a laptop (Model TG‑X210, serial SN123456) I purchased on 2 September 2026 from your Lagos outlet. After only two days of use, the device shuts down unexpectedly despite a full charge. I have contacted your customer service on 6 September and followed the troubleshooting steps advised, including a hard reset and battery replacement, but the issue remains.
Given the product's faulty condition, I request a full refund of the ₦155,000 purchase price. I trust you will resolve this matter promptly.
Yours faithfully,
John A. Okoro