Question 10
IGCSE_MODEL_QUESTIONS_VOL1
•
2019
•
ENGLISH_LANGUAGE
•
objective
You bought a toaster from "HomeTech" two weeks ago, but it stopped working after the first use. Write a formal letter of complaint to the company requesting a replacement. Include all required parts of a formal letter (your address, date, recipient address, salutation, body, closing, and signature).
Answer Options
A.
Your Name
123 Maple Street
Lagos, Nigeria
15 October 2026
Customer Services Manager
HomeTech Ltd.
45 Business Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to request a full refund for the toaster (model HT‑200) purchased on 1 October 2026, which stopped working after its first use.
Please process the refund to my original payment method.
Yours faithfully,
[Signature]
Your Name
B.
Your Name
123 Maple Street
Lagos, Nigeria
15 October 2026
Customer Services Manager
HomeTech Ltd.
45 Business Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a toaster (model HT‑200) that I purchased from your store on 1 October 2026. The appliance stopped working after its first use, despite following the instructions provided.
I would appreciate it if you could arrange for a replacement toaster to be sent to me at your earliest convenience.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Signature]
Your Name
Correct Answer
C.
Your Name
123 Maple Street
Lagos, Nigeria
15 October 2026
Customer Services Manager
HomeTech Ltd.
45 Business Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a toaster (model HT‑200) that I purchased from your store on 1 October 2026. The appliance stopped working after its first use, despite following the instructions provided.
I would appreciate it if you could arrange for a replacement toaster to be sent to me at your earliest convenience. I have enclosed a copy of the receipt for your reference.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Signature]
Your Name
D.
Your Name
123 Maple Street
Lagos, Nigeria
15 October 2026
Customer Services Manager
HomeTech Ltd.
45 Business Avenue
Lagos, Nigeria
Hi,
I bought a toaster (model HT‑200) on 1 October 2026 and it broke after the first use. Please send me a new one.
Thanks,
Your Name
Correct Answer
C
Correct Option:
Your Name
123 Maple Street
Lagos, Nigeria
15 October 2026
Customer Services Manager
HomeTech Ltd.
45 Business Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about a toaster (model HT‑200) that I purchased from your store on 1 October 2026. The appliance stopped working after its first use, despite following the instructions provided.
I would appreciate it if you could arrange for a replacement toaster to be sent to me at your earliest convenience. I have enclosed a copy of the receipt for your reference.
Thank you for your prompt attention to this matter.
Yours faithfully,
[Signature]
Your Name
About This Question
This is
Igcse Model Questions Vol1
2019
English Language
Question 10.
It is one of the
objective
questions from the
2019
Igcse Model Questions Vol1
English Language
examination.
Difficulty level:
Medium
.