Question 70
GCE_MODEL_QUESTIONS_VOL1
•
2023
•
ENGLISH_LANGUAGE
•
objective
You are drafting a letter of apology to a client whose order was delivered two weeks late due to a logistics error. The letter must contain an apology, a brief explanation, a remedial action, and a request for continued business. Provide the concluding paragraph that appropriately expresses regret, outlines the remedial step, and invites future cooperation.
Answer Options
A.
We sincerely apologise for the inconvenience caused by the delay in delivering your order. The delay resulted from an unforeseen logistics error, which we have now rectified by cancelling the order and issuing a full refund. We value your partnership and hope you will give us the opportunity to serve you again.
B.
We sincerely apologise for the inconvenience caused by the delay in delivering your order. The delay resulted from an unforeseen logistics error, which we have now rectified by offering a ten percent discount on your next purchase. We value your partnership and hope you will give us the opportunity to serve you again.
Correct Answer
C.
We sincerely apologise for the inconvenience caused by the delay in delivering your order. The delay resulted from an unforeseen logistics error, which we have now rectified by appointing an additional courier service to ensure timely deliveries. We value your partnership and hope you will give us the opportunity to serve you again.
D.
We sincerely apologise for the inconvenience caused by the delay in delivering your order. The delay resulted from a temporary staffing shortage, which we have now resolved by extending our working hours. We value your partnership and hope you will give us the opportunity to serve you again.
Correct Answer
C
Correct Option:
We sincerely apologise for the inconvenience caused by the delay in delivering your order. The delay resulted from an unforeseen logistics error, which we have now rectified by appointing an additional courier service to ensure timely deliveries. We value your partnership and hope you will give us the opportunity to serve you again.
About This Question
This is
Gce Model Questions Vol1
2023
English Language
Question 70.
It is one of the
objective
questions from the
2023
Gce Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.