Question 29
GCE_MODEL_QUESTIONS_VOL1
•
2023
•
ENGLISH_LANGUAGE
•
objective
You are the manager of a small retail shop that has received a complaint about a faulty product. Write a formal letter to the customer (maximum 120 words) that acknowledges the complaint, offers a solution, and maintains goodwill. Use appropriate tone and structure.
Answer Options
A.
Dear Mr. Adeyemi,
Thank you for informing us about the XYZ blender. To address this, we can offer you a ten percent discount on your next purchase, should you wish to keep the item. Please confirm your preference and we will apply the discount to your account.
We appreciate your business and hope to continue serving you.
Yours sincerely,
Chinedu Okafor
Store Manager, BrightMart Ltd.
Correct Answer
B.
Dear Mr. Adeyemi,
Thank you for bringing the issue with the XYZ blender to our attention. We apologise for any inconvenience caused. To resolve this, we can either replace the unit with a new one or issue a full refund, whichever you prefer. Please let us know your choice, and we will arrange the return at no extra cost.
We value your patronage and hope to serve you better in the future.
Yours sincerely,
Chinedu Okafor
Store Manager, BrightMart Ltd.
C.
Dear Mr. Adeyemi,
We have received your complaint regarding the XYZ blender. We will investigate the matter and contact you shortly with a suitable resolution. Please await further instructions.
Thank you for your patience.
Yours sincerely,
Chinedu Okafor
Store Manager, BrightMart Ltd.
D.
Dear Mr. Adeyemi,
Thank you for bringing the issue with the XYZ toaster to our attention. We apologise for any inconvenience caused. To resolve this, we can either replace the unit with a new one or issue a full refund, whichever you prefer. Please let us know your choice, and we will arrange the return at no extra cost.
We value your patronage and hope to serve you better in the future.
Yours sincerely,
Chinedu Okafor
Store Manager, BrightMart Ltd.
Correct Answer
B
Correct Option:
Dear Mr. Adeyemi,
Thank you for bringing the issue with the XYZ blender to our attention. We apologise for any inconvenience caused. To resolve this, we can either replace the unit with a new one or issue a full refund, whichever you prefer. Please let us know your choice, and we will arrange the return at no extra cost.
We value your patronage and hope to serve you better in the future.
Yours sincerely,
Chinedu Okafor
Store Manager, BrightMart Ltd.
About This Question
This is
Gce Model Questions Vol1
2023
English Language
Question 29.
It is one of the
objective
questions from the
2023
Gce Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.