Question 54
GCE_MODEL_QUESTIONS_VOL1
•
2022
•
ENGLISH_LANGUAGE
•
objective
You purchased a digital camera (model X200) from TechWorld Ltd. on 12 March 2024 (order reference #TW‑4521). After two days of use the camera stopped functioning; the LCD screen remains blank despite charging. Write a formal letter of complaint to the company's customer‑service department, requesting a full refund and stating a deadline of 15 April 2024 for a response. Keep the letter under 180 words.
Answer Options
A.
Your Address
12 April 2024
Customer Service Department
TechWorld Ltd.
[Company Address]
Dear Sir/Madam,
I am writing to complain about a digital camera (model X200) I bought from your online store on 12 March 2024 (order reference #TW‑4521). After only two days of use the LCD screen became completely blank, even after repeated charging attempts. This fault renders the camera unusable.
I request a full refund. Please process this refund as soon as possible.
I look forward to your response.
Yours faithfully,
[Your Name]
[Phone number]
Correct Answer
B.
Your Address
12 April 2024
Customer Service Department
TechWorld Ltd.
[Company Address]
Dear Sir/Madam,
I am writing to complain about a digital camera (model X200) I bought from your online store on 12 March 2024 (order reference #TW‑4521). After only two days of use the LCD screen became completely blank, even after repeated charging attempts. This fault renders the camera unusable.
Under the Consumer Rights Act I am entitled to a full refund. I therefore request that the purchase price be returned to my original payment method no later than 15 April 2024. Please confirm in writing that you will process this refund.
I look forward to your prompt response.
Yours faithfully,
[Your Name]
[Phone number]
C.
Your Address
12 April 2024
Customer Service Department
TechWorld Ltd.
[Company Address]
Dear Sir/Madam,
I am writing to complain about a digital camera (model X200) I bought from your online store on 12 March 2024 (order reference #TW‑4521). After only two days of use the LCD screen became completely blank, even after repeated charging attempts. This fault renders the camera unusable.
Under the Consumer Rights Act I am entitled to a repair. I therefore request that the camera be repaired and returned to me no later than 15 April 2024. Please confirm in writing that you will arrange this repair.
I look forward to your prompt response.
Yours faithfully,
[Your Name]
[Phone number]
D.
Your Address
12 April 2024
Customer Service Department
TechWorld Ltd.
[Company Address]
Dear Sir/Madam,
I am writing to complain about a digital camera (model X200) I bought from your online store on 12 March 2024 (order reference #TW‑4522). After only two days of use the LCD screen became completely blank, even after repeated charging attempts. This fault renders the camera unusable.
Under the Consumer Rights Act I am entitled to a full refund. I therefore request that the purchase price be returned to my original payment method no later than 15 April 2024. Please confirm in writing that you will process this refund.
I look forward to your prompt response.
Yours faithfully,
[Your Name]
[Phone number]
Correct Answer
B
Correct Option:
Your Address
12 April 2024
Customer Service Department
TechWorld Ltd.
[Company Address]
Dear Sir/Madam,
I am writing to complain about a digital camera (model X200) I bought from your online store on 12 March 2024 (order reference #TW‑4521). After only two days of use the LCD screen became completely blank, even after repeated charging attempts. This fault renders the camera unusable.
Under the Consumer Rights Act I am entitled to a full refund. I therefore request that the purchase price be returned to my original payment method no later than 15 April 2024. Please confirm in writing that you will process this refund.
I look forward to your prompt response.
Yours faithfully,
[Your Name]
[Phone number]
About This Question
This is
Gce Model Questions Vol1
2022
English Language
Question 54.
It is one of the
objective
questions from the
2022
Gce Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.