Question 12
GCE_MODEL_QUESTIONS_VOL1
•
2022
•
ENGLISH_LANGUAGE
•
objective
Write a formal complaint letter to the manager of "TechNova Electronics" regarding a laptop purchased on 12 March 2024 that stopped working after five days. Your letter must:
1. State the problem clearly.
2. Use at least two conditional sentences to express what you expect if the issue is not resolved.
3. Include a polite request for a replacement or refund.
4. End with a suitable closing.
The letter should be between 150 and 180 words.
Answer Options
A.
12 March 2024
The Manager
TechNova Electronics
123 Innovation Drive
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about the laptop (Model Y300, serial No. SN54321) I purchased from your store on 13 March 2024. After only three days of use, the device stopped charging despite following the troubleshooting guide.
If the laptop cannot be repaired, I will be forced to seek a full refund; if the matter is not settled within two weeks, I will consider reporting the issue to the Consumer Protection Agency. The malfunction has disrupted my work and caused considerable inconvenience.
I kindly request that you either replace the faulty unit with a new one of the same specifications or refund the purchase price of ₦160,000.
Thank you for your prompt attention to this matter.
Yours faithfully,
Chinedu Okafor
B.
12 March 2024
The Manager
TechNova Electronics
123 Innovation Drive
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about the laptop (Model X200, serial No. SN99999) I purchased from your store on 12 March 2024. After only five days of use, the device ceased to power on despite following the troubleshooting guide.
If the laptop cannot be repaired, I will be forced to return the laptop; if the matter is not settled within two weeks, I will consider reporting the issue to the Consumer Protection Agency. The malfunction has disrupted my studies and caused considerable inconvenience.
I kindly request a full refund of the purchase price of ₦150,000.
Thank you for your prompt attention to this matter.
Yours faithfully,
Chinedu Okafor
C.
12 March 2024
The Manager
TechNova Electronics
456 Technology Avenue
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about the laptop (Model X200, serial No. SN12345) I purchased from your store on 12 March 2024. After only five days of use, the device ceased to power on despite following the troubleshooting guide.
If the laptop cannot be repaired, I will be forced to seek a full refund. The malfunction has disrupted my studies and caused considerable inconvenience.
I kindly request that you repair the faulty unit as soon as possible.
Thank you for your prompt attention to this matter.
Yours faithfully,
Chinedu Okafor
Correct Answer
D.
12 March 2024
The Manager
TechNova Electronics
123 Innovation Drive
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about the laptop (Model X200, serial No. SN12345) I purchased from your store on 12 March 2024. After only five days of use, the device ceased to power on despite following the troubleshooting guide.
If the laptop cannot be repaired, I will be forced to seek a full refund; if the matter is not settled within two weeks, I will consider reporting the issue to the Consumer Protection Agency. The malfunction has disrupted my studies and caused considerable inconvenience.
I kindly request that you either replace the faulty unit with a new one of the same specifications or refund the purchase price of ₦150,000.
Thank you for your prompt attention to this matter.
Yours faithfully,
Chinedu Okafor
Correct Answer
D
Correct Option:
12 March 2024
The Manager
TechNova Electronics
123 Innovation Drive
Lagos, Nigeria
Dear Sir/Madam,
I am writing to complain about the laptop (Model X200, serial No. SN12345) I purchased from your store on 12 March 2024. After only five days of use, the device ceased to power on despite following the troubleshooting guide.
If the laptop cannot be repaired, I will be forced to seek a full refund; if the matter is not settled within two weeks, I will consider reporting the issue to the Consumer Protection Agency. The malfunction has disrupted my studies and caused considerable inconvenience.
I kindly request that you either replace the faulty unit with a new one of the same specifications or refund the purchase price of ₦150,000.
Thank you for your prompt attention to this matter.
Yours faithfully,
Chinedu Okafor
About This Question
This is
Gce Model Questions Vol1
2022
English Language
Question 12.
It is one of the
objective
questions from the
2022
Gce Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.