Gce Model Questions Vol1 2021 English Language Question 66

Practice objective / multiple choice question 66 from the 2021 Gce Model Questions Vol1 English Language examination.

Gce Model Questions Vol1 2021 English Language Objective / Multiple Choice Medium Difficulty
Question 66 GCE_MODEL_QUESTIONS_VOL1 • 2021 • ENGLISH_LANGUAGE • objective

You are a shopkeeper and a customer complains that the blender they bought yesterday is not working. In a spoken response of no more than 120 words, demonstrate appropriate politeness strategies, acknowledge the complaint, and propose a satisfactory solution.

Answer Options

A. Good day, we cannot replace the blender because it is past the return period, but you may keep it.
B. Good afternoon, I see you have an issue with your blender. Since it was bought yesterday, we can offer you a discount on your next purchase.
C. Hello, I'm sorry the blender stopped working. We can send you a manual and ask you to try resetting it yourself.
Correct Answer D. Good afternoon, I'm sorry to hear about the problem with your blender. I understand that it stopped working after just one use, which must be frustrating. We can replace it for you today, or arrange a free repair within the week. Which would you prefer?
Correct Answer
D
Correct Option:
Good afternoon, I'm sorry to hear about the problem with your blender. I understand that it stopped working after just one use, which must be frustrating. We can replace it for you today, or arrange a free repair within the week. Which would you prefer?

About This Question

This is Gce Model Questions Vol1 2021 English Language Question 66. It is one of the objective questions from the 2021 Gce Model Questions Vol1 English Language examination.

Difficulty level: Medium .

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