Question 29
GCE_MODEL_QUESTIONS_VOL1
•
2021
•
ENGLISH_LANGUAGE
•
objective
You bought a laptop (model X200) from TechWorld on 5 March 2024 for ₦150,000. Within two weeks the screen began to flicker and the battery no longer holds a charge for more than an hour. The laptop is still under the one‑year warranty.
Write a formal letter to the manager of TechWorld complaining about the fault, stating the details of the purchase, describing the problem, and requesting either a repair or a replacement. State that you expect a written response within 14 days of receipt of the letter. Your letter should be no more than 180 words and should use an appropriate formal tone and layout.
Answer Options
A.
Your Name
Your Address
City, State, ZIP
Nigeria
5 April 2024
The Manager
TechWorld Ltd.
Company Address
City, State, ZIP
Nigeria
Hey there,
I bought a laptop from you and it's broken. The screen flickers and the battery dies fast. Please fix it or give me a new one.
Thanks.
[Signature]
Your Name
B.
Your Name
Your Address
City, State, ZIP
Nigeria
5 March 2024
The Manager
TechWorld Ltd.
Company Address
City, State, ZIP
Nigeria
Dear Sir/Madam,
I am writing regarding the laptop (model X200) I bought for ₦200,000 on 5 March 2024. The device is defective: the screen flickers and the battery lasts less than an hour. I would like you to provide a new unit of the same model.
I look forward to your prompt reply.
Yours faithfully,
[Signature]
Your Name
Contact: 080XXXXXXXX
C.
Your Name
Your Address
City, State, ZIP
Nigeria
10 April 2024
The Manager
TechWorld Ltd.
Company Address
City, State, ZIP
Nigeria
Dear Sir/Madam,
I purchased a laptop (model X200) from your store on 5 March 2024 for ₦150,000. After a short period the screen started to flicker and the battery drains quickly. As the product is under warranty, I ask that you arrange a repair as soon as possible.
Please let me know the next steps.
Yours sincerely,
[Signature]
Your Name
Contact: 080XXXXXXXX
Correct Answer
D.
Your Name
Your Address
City, State, ZIP
Nigeria
5 April 2024
The Manager
TechWorld Ltd.
Company Address
City, State, ZIP
Nigeria
Dear Sir/Madam,
I am writing to bring to your attention a serious fault with a laptop (model X200) I purchased from your store on 5 March 2024 for ₦150,000 (receipt enclosed). Within fourteen days of purchase the screen began to flicker intermittently and the battery now drains completely after less than one hour of use.
The laptop is still covered by the one‑year manufacturer's warranty. I request that you either arrange for a prompt repair or provide a replacement unit of equivalent specification at no cost to me.
Please acknowledge this letter in writing and inform me of the action you intend to take within fourteen (14) days of receipt.
Yours faithfully,
[Signature]
Your Name
Contact: 080XXXXXXXX
Correct Answer
D
Correct Option:
Your Name
Your Address
City, State, ZIP
Nigeria
5 April 2024
The Manager
TechWorld Ltd.
Company Address
City, State, ZIP
Nigeria
Dear Sir/Madam,
I am writing to bring to your attention a serious fault with a laptop (model X200) I purchased from your store on 5 March 2024 for ₦150,000 (receipt enclosed). Within fourteen days of purchase the screen began to flicker intermittently and the battery now drains completely after less than one hour of use.
The laptop is still covered by the one‑year manufacturer's warranty. I request that you either arrange for a prompt repair or provide a replacement unit of equivalent specification at no cost to me.
Please acknowledge this letter in writing and inform me of the action you intend to take within fourteen (14) days of receipt.
Yours faithfully,
[Signature]
Your Name
Contact: 080XXXXXXXX
About This Question
This is
Gce Model Questions Vol1
2021
English Language
Question 29.
It is one of the
objective
questions from the
2021
Gce Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.