Answer Options
A.
Your Name\n123 Main Road\nLagos, Nigeria\n12 February 2024\n\nThe Manager\nTechNova Ltd.\n45 Technology Avenue\nLagos, Nigeria\n\nDear Sir\/Madam,\n\nI am writing to formally complain about a laptop (Model X200, serial No. SN123456) I purchased from your store on 13 January 2024 for ₦150,000. After only two weeks of use the device began to overheat severely and shut down without warning, even after following the troubleshooting steps outlined in the user manual.\n\nI have contacted your customer‑service department on 20 January and again on 5 February; each time I was promised a technician would inspect the laptop, but no resolution has been offered and the problem persists. This fault has disrupted my university coursework and caused considerable inconvenience and stress.\n\nIn view of the above, I request that TechNova repair the defective unit promptly and provide a written confirmation of the repair schedule within seven working days.\n\nYours faithfully,\n\n[Signature]\nYour Name
B.
Your Name\n123 Main Road\nLagos, Nigeria\n12 February 2024\n\nThe Manager\nTechNova Ltd.\n45 Technology Avenue\nLagos, Nigeria\n\nDear Sir\/Madam,\n\nI am writing to formally complain about a laptop (Model Y300, serial No. SN654321) I purchased from your store on 12 January 2024 for ₦150,000. After only two weeks of use the device began to overheat severely and shut down without warning, even after following the troubleshooting steps outlined in the user manual.\n\nI have contacted your customer‑service department on 20 January and again on 5 February; each time I was promised a technician would inspect the laptop, but no resolution has been offered and the problem persists. This fault has disrupted my university coursework and caused considerable inconvenience and stress.\n\nIn view of the above, I request that TechNova replace the defective unit with a laptop of model X200, same specifications, or provide a full refund of ₦150,000. I expect a written response within seven working days.\n\nYours faithfully,\n\n[Signature]\nYour Name
C.
Your Name\n123 Main Road\nLagos, Nigeria\n12 February 2024\n\nThe Manager\nTechNova Ltd.\n45 Technology Avenue\nLagos, Nigeria\n\nDear Sir\/Madam,\n\nI am writing to formally complain about a laptop (Model X200, serial No. SN123456) I purchased from your store on 12 January 2024 for ₦200,000. After only two weeks of use the device began to overheat severely and shut down without warning, even after following the troubleshooting steps outlined in the user manual.\n\nI have contacted your customer‑service department on 20 January and again on 5 February; each time I was promised a technician would inspect the laptop, but no resolution has been offered and the problem persists. This fault has disrupted my university coursework and caused considerable inconvenience and stress.\n\nIn view of the above, I request a full refund of ₦200,000. I expect a written response within seven working days.\n\nYours faithfully,\n\n[Signature]\nYour Name
Correct Answer
D.
Your Name\n123 Main Road\nLagos, Nigeria\n12 February 2024\n\nThe Manager\nTechNova Ltd.\n45 Technology Avenue\nLagos, Nigeria\n\nDear Sir/Madam,\n\nI am writing to formally complain about a laptop (Model X200, serial No. SN123456) I purchased from your store on 12 January 2024 for ₦150,000. After only two weeks of use the device began to overheat severely and shut down without warning, even after following the troubleshooting steps outlined in the user manual.\n\nI have contacted your customer‑service department on 20 January and again on 5 February; each time I was promised a technician would inspect the laptop, but no resolution has been offered and the problem persists. This fault has disrupted my university coursework and caused considerable inconvenience and stress.\n\nIn view of the above, I request that TechNova either replace the defective unit with a new, fully functional laptop of the same specifications or provide a full refund of ₦150,000. I expect a written response within seven working days.\n\nYours faithfully,\n\n[Signature]\nYour Name