Answer Options
Correct Answer
A.
John Adeyemi
12 Oak Street
Lagos, Nigeria
06 March 2026
Customer Service Department
TechNova Ltd
45 Innovation Avenue
Lagos, Nigeria
Dear Sir/Madam,
Reference: REF/2023/045
I am writing to express my disappointment with the laptop (Model X200) I purchased from your store on 20 February 2026. Within two days of use, the device began overheating and shut down abruptly, rendering it unusable for my coursework.
This fault has caused me to miss several assignment deadlines and has forced me to borrow a friend's computer, incurring additional costs and stress. I expected a product of higher quality from TechNova, given its reputation.
In light of the inconvenience, I kindly request either a brand‑new replacement or a full refund of the ₦150,000 I paid. I have enclosed the original receipt and a copy of the warranty card.
I trust you will address this matter promptly. Please contact me at 0803‑123‑4567 or via email at john.adeyemi@email.com.
Yours faithfully,
John Adeyemi
B.
John Adeyemi\n12 Oak Street\nLagos, Nigeria\n06 March 2026\n\nCustomer Service Department\nTechNova Ltd\n45 Innovation Avenue\nLagos, Nigeria\n\nDear Sir/Madam,\n\nReference: REF\/2023\/046\n\nI am writing to express my disappointment with the laptop (Model X200) I purchased from your store on 20 February 2026. Within two days of use, the device began overheating and shut down abruptly, rendering it unusable for my coursework.\n\nThis fault has caused me to miss several assignment deadlines and has forced me to borrow a friend's computer, incurring additional costs and stress. I expected a product of higher quality from TechNova, given its reputation.\n\nIn light of the inconvenience, I kindly request a repair service instead of a refund of the ₦150,000 I paid. I have enclosed the original receipt and a copy of the warranty card.\n\nI trust you will address this matter promptly. Please contact me at 0803‑123‑4567 or via email at john.adeyemi@email.com.\n\nYours faithfully,\n\nJohn Adeyemi
C.
John Adeyemi\n12 Oak Street\nLagos, Nigeria\n06 March 2026\n\nCustomer Service Department\nTechNova Ltd\n45 Innovation Avenue\nLagos, Nigeria\n\nDear Sir/Madam,\n\nReference: REF\/2023\/045\n\nI am writing to express my disappointment with the laptop (Model Y300) I purchased from your store on 20 February 2026. Within two days of use, the device began overheating and shut down abruptly, rendering it unusable for my coursework.\n\nThis fault has caused me to miss several assignment deadlines and has forced me to borrow a friend's computer, incurring additional costs and stress. I expected a product of higher quality from TechNova, given its reputation.\n\nIn light of the inconvenience, I kindly request either a brand‑new replacement or a full refund of the ₦150,000 I paid. I have enclosed the original receipt and a copy of the warranty card.\n\nI trust you will address this matter promptly. Please contact me at 0803‑123‑4567 or via email at john.adeyemi@email.com.\n\nYours faithfully,\n\nJohn Adeyemi
D.
John Adeyemi\n12 Oak Street\nLagos, Nigeria\n05 March 2026\n\nCustomer Service Department\nTechNova Ltd\n45 Innovation Avenue\nLagos, Nigeria\n\nDear Sir/Madam,\n\nReference: REF\/2023\/045\n\nI am writing to express my disappointment with the laptop (Model X200) I purchased from your store on 20 February 2026. Within two days of use, the device began overheating and shut down abruptly, rendering it unusable for my coursework.\n\nThis fault has caused me to miss several assignment deadlines and has forced me to borrow a friend's computer, incurring additional costs and stress. I expected a product of higher quality from TechNova, given its reputation.\n\nIn light of the inconvenience, I kindly request a full refund of the ₦200,000 I paid. I have enclosed the original receipt and a copy of the warranty card.\n\nI trust you will address this matter promptly. Please contact me at 0803‑123‑4567 or via email at john.adeyemi@email.com.\n\nYours faithfully,\n\nJohn Adeyemi