Question 6
GCE_MODEL_QUESTIONS_VOL1
•
2017
•
ENGLISH_LANGUAGE
•
objective
You have purchased a digital camera online for \(\$250\). After two weeks of use, the camera stops functioning and you discover a dead pixel on the sensor. The seller's return policy states that faulty items can be returned within 30 days for a full refund, but you must provide a written complaint. Write a formal letter of complaint to the seller requesting a full refund, ensuring you include: the date of purchase, a clear description of the fault, reference to the return policy, a polite but firm tone, and a deadline of seven days for a response.
Answer Options
A.
[Your Name]
[Your Address]
[City, Postcode]
[Email]
[Phone]
[Date]
Customer Services
[Seller's Company]
[Company Address]
[City, Postcode]
Dear Sir/Madam,
I am writing to complain about a digital camera (model ABC) I bought from your website on 12 March 2024 for $260. After two weeks the device stopped working because of a dead pixel. According to your return policy, I am entitled to a full refund of $260 and I expect a response within seven days.
Yours faithfully,
[Signature]
[Your Name]
Correct Answer
B.
[Your Name]
[Your Address]
[City, Postcode]
[Email]
[Phone]
[Date]
Customer Services
[Seller's Company]
[Company Address]
[City, Postcode]
Dear Sir/Madam,
I am writing to complain about a digital camera (model XYZ) I purchased from your website on 12 March 2024 for $250. After only two weeks of use, the camera ceased to function and I discovered a dead pixel on the sensor, rendering the device unusable.
According to your return policy, faulty items may be returned within 30 days for a full refund. As the camera is clearly defective, I request a full refund of $250. I would appreciate a response within seven days of the date of this letter, after which I will consider further action.
I trust this matter will be resolved promptly.
Yours faithfully,
[Signature]
[Your Name]
C.
[Your Name]
[Your Address]
[City, Postcode]
[Email]
[Phone]
[Date]
Customer Services
[Seller's Company]
[Company Address]
[City, Postcode]
Dear Sir/Madam,
I am writing to complain about a digital camera (model XYZ) I purchased from your website on 12 March 2024 for $250. After only two weeks of use, the camera stopped working, but I do not think this qualifies as a fault under your return policy. I would therefore be satisfied with a partial refund of $125.
Please let me know your decision within ten days.
Yours sincerely,
[Signature]
[Your Name]
D.
[Your Name]
[Your Address]
[City, Postcode]
[Email]
[Phone]
[Date]
Customer Services
[Seller's Company]
[Company Address]
[City, Postcode]
Dear Sir/Madam,
I purchased a digital camera (model XYZ) on 12 March 2024 for $250. The camera ceased to function after two weeks due to a dead pixel. Although your return policy allows returns within 30 days, I have not included a reference to that policy in this letter and I am not requesting a specific deadline for your reply.
I look forward to hearing from you.
Yours faithfully,
[Signature]
[Your Name]
Correct Answer
B
Correct Option:
[Your Name]
[Your Address]
[City, Postcode]
[Email]
[Phone]
[Date]
Customer Services
[Seller's Company]
[Company Address]
[City, Postcode]
Dear Sir/Madam,
I am writing to complain about a digital camera (model XYZ) I purchased from your website on 12 March 2024 for $250. After only two weeks of use, the camera ceased to function and I discovered a dead pixel on the sensor, rendering the device unusable.
According to your return policy, faulty items may be returned within 30 days for a full refund. As the camera is clearly defective, I request a full refund of $250. I would appreciate a response within seven days of the date of this letter, after which I will consider further action.
I trust this matter will be resolved promptly.
Yours faithfully,
[Signature]
[Your Name]
About This Question
This is
Gce Model Questions Vol1
2017
English Language
Question 6.
It is one of the
objective
questions from the
2017
Gce Model Questions Vol1
English Language
examination.
Difficulty level:
Hard
.