City Guilds Model Questions Vol1 2025 Information Technology Question 45

A user cannot print to a network printer. The support technician must follow an optimal diagnostic sequence using the eight steps below:\n1) Verify printer power and network cable connection.\n2) Check the printer's IP configuration.\n3) Ping the printer from the workstation.\n4) Verify the correct driver is installed.\n5) Examine the print queue for stuck jobs.\n6) Restart the print‑spooler service on the workstation.\n7) Attempt a test print from a different workstation.\n8) Contact the printer vendor for hardware repair.\nHistorical data shows the following probabilities for the root cause of a print failure: power/cable 40%, IP mis‑configuration 25%, driver issue 15%, queue jam 10%, spooler problem 5%, printer hardware fault 5%. Arrange the steps in an order that maximises the chance of resolving the problem as early as possible, respecting logical dependencies (e.g., you cannot ping a printer that has no power). Provide the ordered list of step numbers.