City Guilds Model Questions Vol1 2024 Information Technology Question 4

Practice objective / multiple choice question 4 from the 2024 City Guilds Model Questions Vol1 Information Technology examination.

City Guilds Model Questions Vol1 2024 Information Technology Objective / Multiple Choice Hard Difficulty
Question 4 CITY_GUILDS_MODEL_QUESTIONS_VOL1 • 2024 • INFORMATION_TECHNOLOGY • objective

A user reports that the website www.example.com cannot be opened. The following observations are made: - Ping to 8.8.8.8 succeeds. - Ping to www.example.com fails. - nslookup www.example.com returns "** server can't find www.example.com: NXDOMAIN **". - Traceroute to 8.8.8.8 reaches the destination, but traceroute to www.example.com stops at the second hop. Based on these symptoms, identify the most likely cause of the problem and the first corrective action the IT support technician should take.

Answer Options

A. Network connectivity issue; first action is to verify the physical cable connections
B. Firewall blocking; first action is to disable the firewall temporarily
Correct Answer C. DNS resolution failure; first action is to check/fix the DNS server settings (e.g., use a working DNS server or flush the DNS cache).
D. Web server down; first action is to restart the web server service
Correct Answer
C
Correct Option:
DNS resolution failure; first action is to check/fix the DNS server settings (e.g., use a working DNS server or flush the DNS cache).

About This Question

This is City Guilds Model Questions Vol1 2024 Information Technology Question 4. It is one of the objective questions from the 2024 City Guilds Model Questions Vol1 Information Technology examination.

Difficulty level: Hard .

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