Bece Model Questions Vol1 2024 Business Studies Question 4

Practice practical question 4 from the 2024 Bece Model Questions Vol1 Business Studies examination. This question covers Communication, Telephone Etiquette, Business Correspondence .

Bece Model Questions Vol1 2024 Business Studies Practical
Topics: Communication Telephone Etiquette Business Correspondence
Question 4 BECE_MODEL_QUESTIONS_VOL1 • 2024 • BUSINESS_STUDIES • practical

The following is a transcript of a telephone conversation between a customer, Mrs Adaeze, and a sales representative of QuickShip Logistics: Mrs Adaeze: "Hello, I am calling about the order I placed last week, but I haven't received it yet." Sales Rep: "Good afternoon, may I have your order number please?" Mrs Adaeze: "It's 2023/045." Sales Rep: "I see, the delivery was scheduled for yesterday but there was a delay due to heavy traffic." Mrs Adaeze: "That is disappointing, I need it urgently." Sales Rep: "I apologise for the inconvenience. We can expedite the shipment at no extra charge and it will arrive by tomorrow." Mrs Adaeze: "Thank you." Using the above conversation, answer the questions that follow.

Question Parts

( a )
Write a concise summary (maximum 80 words) of the conversation, highlighting the main issue and the solution offered.
( b )
Identify two communication barriers that occurred during the call.
( c )
Suggest two ways QuickShip Logistics could improve future telephone communications with customers.
( d )
Rewrite the opening of the conversation (first two exchanges) as a formal business email, including a suitable greeting, reference to the order, apology for the delay and the proposed solution.

Detailed Solution & Marking Scheme

Get the step-by-step solution, key points required by examiners and detailed marking guidance through the Edcrib AI Tutor.

Reveal Answer

About This Question

This is Bece Model Questions Vol1 2024 Business Studies Question 4. It is one of the practical questions from the 2024 Bece Model Questions Vol1 Business Studies examination.

The question covers Communication, Telephone Etiquette, Business Correspondence .

View More Bece Model Questions Vol1 2024 Business Studies Questions More Bece Model Questions Vol1 Practice Questions Back to Questions

Master the Exam!

You've seen a preview, but there are thousands more questions plus AI tutor to break down complex solutions.

Unlock Full Access Available for Android & Windows
Chat with Support