Post Utme Unilag 2025 Commerce Question 18

Practice objective / multiple choice question 18 from the 2025 Post Utme Unilag Commerce examination.

Post Utme Unilag 2025 Commerce Objective / Multiple Choice
Question 18 POST_UTME_UNILAG • 2025 • COMMERCE • objective

A consumer protection agency receives a complaint from a customer who purchased a product online. The customer claims that the product was not as described. Which of the following is a correct step that the agency should take?

Answer Options

A. The agency should investigate the complaint and provide a refund to the customer.
Correct Answer B. The agency should contact the seller and request that they provide a refund to the customer.
C. The agency should dismiss the complaint and inform the customer that they are not responsible.
D. The agency should refer the complaint to a higher authority for further action.
Correct Answer
B
Correct Option:
The agency should contact the seller and request that they provide a refund to the customer.

About This Question

This is Post Utme Unilag 2025 Commerce Question 18. It is one of the objective questions from the 2025 Post Utme Unilag Commerce examination.

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