Post Utme Osustech 2017 Commerce Question 3

Practice objective / multiple choice question 3 from the 2017 Post Utme Osustech Commerce examination.

Post Utme Osustech 2017 Commerce Objective / Multiple Choice

Question 3 POST_UTME_OSUSTECH • 2017 • COMMERCE • objective

A firm uses a total quality management (TQM) approach to improve its customer satisfaction. What is the primary goal of TQM?

Answer Options

A. To reduce costs and improve efficiency

Correct Answer B. To enhance customer satisfaction and loyalty

C. To improve product quality and reduce defects

D. To increase market share and revenue

Correct Answer

Correct Option:

To enhance customer satisfaction and loyalty

About This Question

This is Post Utme Osustech 2017 Commerce Question 3. It is one of the objective questions from the 2017 Post Utme Osustech Commerce examination.

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