Post Utme Lautech 2020 Commerce Question 17

Practice objective / multiple choice question 17 from the 2020 Post Utme Lautech Commerce examination.

Post Utme Lautech 2020 Commerce Objective / Multiple Choice
Question 17 POST_UTME_LAUTECH • 2020 • COMMERCE • objective

A consumer purchases a product from a retailer, but upon using it, discovers that it is defective. The consumer contacts the retailer, who offers a replacement or a refund. However, the consumer is not satisfied with the retailer's response and decides to take the matter to a consumer protection agency. What is the primary role of a consumer protection agency in this scenario?

Answer Options

A. To provide legal advice to consumers
B. To mediate disputes between consumers and retailers
Correct Answer C. To investigate complaints and enforce consumer rights
D. To promote consumer awareness and education
Correct Answer
C
Correct Option:
To investigate complaints and enforce consumer rights

About This Question

This is Post Utme Lautech 2020 Commerce Question 17. It is one of the objective questions from the 2020 Post Utme Lautech Commerce examination.

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