Post Utme Futo 2021 Commerce Question 17

Practice objective / multiple choice question 17 from the 2021 Post Utme Futo Commerce examination.

Post Utme Futo 2021 Commerce Objective / Multiple Choice
Question 17 POST_UTME_FUTO • 2021 • COMMERCE • objective

A consumer purchases a product online and receives a defective item. The consumer contacts the company's customer service department and is told that the company's return policy requires the consumer to pay for return shipping. However, the consumer believes that the company's return policy is unfair and is seeking a refund. Which of the following is the most appropriate course of action for the consumer?

Answer Options

Correct Answer A. Filing a complaint with the Federal Trade Commission (FTC)
B. Suing the company in small claims court
C. Contacting the company's customer service department again to request a refund
D. Posting a negative review on social media
Correct Answer
A
Correct Option:
Filing a complaint with the Federal Trade Commission (FTC)

About This Question

This is Post Utme Futo 2021 Commerce Question 17. It is one of the objective questions from the 2021 Post Utme Futo Commerce examination.

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